Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Universal Products & Experiences Overview:
At Universal Products & Experiences (UP&E), we don’t just create products—we create a universe that fans can hold in their hands, wear, play, read, and experience every day. From Jurassic World’s roaring adventures to the playful charm of Minions and the timeless wonder of Back to the Future, we transform stories into unforgettable moments that spark joy across the globe.
UP&E has grown rapidly while keeping the energy, agility, and inventive spirit of a start‑up. Our mission is bold: to take imagination beyond the screen and into the real world through innovative products, immersive retail moments, and extraordinary theme park destinations. We bring both Universal-owned and third‑party worlds to life across expansive theme park destinations, e‑commerce platforms, live entertainment venues, and global retail partnerships—fueling fandom everywhere it lives. Whether it's iconic toys, fashion collaborations, books, collectibles, lifestyle products, or cutting‑edge video games, we work with world‑class licensees and creators to make our universe tangible.
Here, creativity meets technology, and strategy meets storytelling. We connect design, commercial excellence, and fan passion to deliver experiences that millions cherish—inside the parks and far beyond them. As part of Universal Destinations & Experiences, you’ll join a global team that thrives on collaboration, imagination, and the power of culture‑shaping ideas. Your work will inspire fans, uplift communities, and leave a lasting mark on entertainment history.
We believe in a workplace where every voice matters, every perspective is valued, and every colleague can shine. That’s how we strive to be an employer of choice for talent and a partner of choice for retailers, licensees, and creators who share our passion for world‑class storytelling. If you’re ready to bring imagination to life and create moments that resonate worldwide—your next adventure starts here.
Join us and help create moments that matter.
https://www.universalproductsexperiences.com/
Universal Products & Experiences is committed to attracting and retaining a diverse workforce of the highest caliber. We are committed to fostering equitable and inclusive environments that honor the experiences, perspectives, and uniqueness of each colleague.
It is the policy of NBCUniversal and NBCUniversal's affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by applicable law.
Job Description
The Sr. Manager of Retail Commercial (Merchandising) leads the in-market execution and integration of retail commercial strategies across assigned parks, stores, and destinations, translating global merchandising, planning, and retail guest experience strategies into actionable assortment, inventory, and assortment plans that drive revenue, margin, and guest satisfaction.
Reporting to the VP, Retail Commercial Strategy, this role owns area-level retail performance and serves as the primary link integrating the strategic direction into store execution. Partners cross-functionally across Merchandising, Planning, Retail Operations, Visual/Creative, and Store Design to ensure alignment of product, space, and storytelling to deliver a cohesive and high-performing retail experience.
Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
Qualifications
Major Responsibilities
Commercial Strategy & Retail Performance ( 20%)
- Execute retail commercial strategies at the park and location level, aligning with global merchandise and local financial and guest experience goals.
- Influence and drive topline performance for assigned areas, including per cap, revenue, margin, and productivity metrics (sales per square foot/per item/per face-out).
- Translate guest, location, and seasonal strategies into localized assortment, pricing, and promotional plans.
- Identify in-season risks and opportunities in performance and lead timely course correction.
Assortment & Location Strategy (20%)
- Lead the development and execution of location-specific assortments aligned to guest demographics, brand/theme profile, category, and seasonal needs.
- Partner with Global Merchandising, Inventory Planning, and Brand Management to influence product selection, depth, and lifecycle decisions.
- Partner in the development and execution of a consignment plan to fill assortment gaps and drive incremental revenue that is integrated with the global merchandise strategy.
- Ensure product mix supports both commercial performance and brand storytelling.
- Own the SKU to fixture process to support reporting, analytics and plan-o-grams.
Inventory & Commercial Optimization (15%)
- Partner with Planning to align inventory strategies with commercial goals, ensuring in-stock levels, flow, and allocation support demand.
- Oversee inventory movement, lifecycle management, and exit strategies (markdowns, liquidation, rebalancing).
- Utilize data and reporting (sell-through, days of supply, trends) to optimize inventory productivity across the destination to reduce risk and ensure product is in the right place at the right time.
- Ensure strong controls are in place to minimize shrink and improve inventory accuracy.
In-Store Experience & Merchandising Execution (15%)
- Direct the execution of merchandising strategies, including adjacency planning, store profiles, SKU-to-fixture, space optimization, and re-merchandising initiatives.
- Partner with Visual Merchandising and Brand/Product teams to ensure product presentation aligns with brand storytelling and enhances the guest journey.
- Influence store layouts and fixture strategies in partnership with Store Design to maximize commercial impact.
- Ensure consistency and quality of execution across all locations.
Cross-Functional & Operational Integration (15%)
- Serve as the primary liaison between Retail Commercial, Operations, Global Merchandising, Inventory Planning, Visual/Creative, and Marketing.
- Ensure alignment between product, space, and experience across all retail touchpoints.
- Support new store openings, refurbishments, and concept evolution by integrating commercial strategy into execution.
- Maintain strong field presence to gather real-time insights on guest behavior, trends, and competitive landscape.
- Translate insights into actionable recommendations that inform broader commercial strategies.
- Act as the voice of the field to influence decision-making at the VP level.
Team Leadership & Capability Building (15%)
- Lead and develop Field Merchandise Managers and teams, fostering a commercially focused and high-performance culture.
- Drive adoption of tools, reporting, and processes that enhance decision-making and execution.
- Ensure training and development initiatives support operational excellence and commercial acumen.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITY:
- Supervises an Exempt team
ADDITIONAL INFORMATION:
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Requires interaction with global partners outside of normal business hours and local time zones.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
EDUCATION:
- Bachelor’s Degree is required.
EXPERIENCE:
- 8+ years in Operational and Field/Location/Merchandising Management required; or equivalent combination of education and experience.
- Theme Park Retail Management at Store Manager or General Manager level preferred
- Retail/Consignment Buying and Development experience preferred
Additional Requirements:
- Hybrid: Hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $140,000 (bonus eligible)
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
