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Provide administration, sustainment, and operational support for application services, virtualization infrastructure, and virtual desktop infrastructure operating within Classified Digital Services environments.
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Install, configure, maintain, patch, secure, and troubleshoot Windows-based application servers, virtual machines, virtual desktops, supporting services, and associated platform components.
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Support VDI platforms and virtual application delivery technologies, including virtual desktop pools, persistent and non-persistent desktop images, connection brokers, agent software, user profiles, published applications, and supporting infrastructure.
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Troubleshoot complex issues involving application delivery, virtual desktops, virtualization platforms, authentication, storage, networking, user profiles, printing, peripheral access, performance, and security-tool integration.
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Work with cybersecurity professionals to support vulnerability remediation, application and operating system patching, DISA STIG compliance, secure configuration baselines, scanning activities, findings resolution, and audit evidence requirements.
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Support the integration of application services and VDI platforms with enterprise identity, endpoint-management, monitoring, logging, vulnerability-management, and cybersecurity capabilities.
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Use automation and scripting technologies such as PowerShell, Ansible, Python, or comparable tools to improve application deployment, VDI administration, patching, configuration management, compliance validation, and operational sustainment activities.
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Identify opportunities to automate repetitive administration tasks, image maintenance, application delivery, health checks, reporting, patch validation, or secure configuration activities.
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Participate in testing and implementation of infrastructure changes, application upgrades, desktop-image updates, software deployments, security patches, and platform modernization initiatives.
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Assist with monitoring service health, platform capacity, virtual desktop availability, application performance, resource utilization, system events, and operational trends.
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Support account administration, privileged access, application permissions, service accounts, group-policy dependencies, and other access-control requirements in accordance with approved security procedures.
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Create and maintain standard operating procedures, system administration guides, application support documentation, VDI support procedures, architecture diagrams, automation documentation, test plans, implementation plans, troubleshooting guides, and knowledge articles.
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Provide technical support during service disruptions, root-cause investigations, recovery activities, planned maintenance, and mission-critical operational events.
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Perform other duties and assignments in support of CDS application, virtualization, endpoint, and cybersecurity operations.
Qualifications You Must Have:
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Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years experience
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Active DoD Secret clearance (interim not accepted).
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An active and transferable U.S. government-issued Secret security clearance is required on day one of employment.
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Must be able to obtain and maintain a Department of Defense Directive 8140 / 8570-compliant baseline certification, such as CompTIA Security+ CE or an approved equivalent, within 6 months of start date unless already held.