Summary:
Cochrane Supply is an award-winning, internationally recognized technology company distributing Building Automation and IIoT products. Due to growth, Cochrane Supply is seeking a full-time Regional Support Specialist for the Dallas, TX area. The Regional Support Specialist plays a key part in delivering technical excellence, elevating
customer confidence, and promoting smart building technologies. The regional Support
Specialist provides technical support to internal and external customers, facilitates product
training, and offers on-site troubleshooting within the Building Automation Systems (BAS)
space.
Essential Duties and Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.
- Serve as the primary point of contact for advanced technical product support in the
- region.
- Assist sales personnel by offering technical guidance during customer meetings, product demos, applicable events and informational sessions.
- Help identify customer needs and recommend solutions aligned with available BAS offerings for those products.
- Lead customer training and product education.
- Foster working relationships with BAS vendor contacts.
- Help communicate customer needs and product feedback to internal stakeholders.
- Monitor industry trends and competitive activity to inform team strategy.
- Champion assigned product lines to be the company’s technical point of contact for
- Act as the communication bridge between customers, support teams, and sales.
- Other duties as assigned.
Hours, Salary, and Location:
Full time position, typically 40 hours a week, Monday – Friday. Salary negotiable and based on experience. Position will be in-person in San Antonio, TX.
Necessary Experience:
- Bachelor’s degree in engineering, HVAC controls, computer science, or a related field
- preferred.
- 3-5 years of experience in BAS, system integration, technical support or a related technical role.
- Ability to lift and move up to 50 pounds.
- Travel and weekend availability.
- General networking knowledge (TCP/IP, serial-based communications).
- Familiarity with Windows platform
Preferred Experience:
- Proficiency in HTML5, CSS, JavaScript, and Java or other object-oriented programming languages
- Experience with database maintenance (MySQL, SQL Server, etc.) and web development
- Experience with HVAC or other building controls, controls protocols or field wiring.
- Familiarity with common building controls protocols such as BACnet, LonWorks, and
- Modbus
- Electrical wiring experience
Skills and Competencies:
- Technical proficiency: Strong understanding of computer systems, networks and
- software.
- Problem-solving: Ability to diagnose and resolve technical issues efficiently
- Communication: Effective communication and presentation skills
- Customer Service: Strong customer service skills
- Attention to Detail: Ensuring accuracy and security in system maintenance
- Adaptability: Keeping up with evolving technologies and industry trends
Benefits:
Full benefits package including health (BCN/BCBS), dental (Aetna), vision (VSP), short- and long-term disability, life insurance, 401k matching, tuition reimbursement, paid time off.
About the Company & Work Environment:
Cochrane Supply is a second-generation family-owned business based out of Madison Heights, MI with multiple branch locations throughout the Midwest, South and Western half of the US. Cochrane believes in a casual relaxed working environment where employees can enjoy themselves while also maintaining a work-life balance. Cochrane also invests heavily in their employees with generous training opportunities for professional and personal development.
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Application Question(s):
- This position includes occasional travel with advance notice (e.g., trainings, meetings, or site visits). Are you able to accommodate this requirement?
License/Certification:
- Niagara 4 Technical Certification (Required)
Work Location: In person
