Overview
The members of the prestigious Guest Experience Team at JFK TERMINAL 6 are pivotal in providing outstanding customer service to all customers travelling through Terminal 6. The Guest Experience Team provides personalized one to one service to guests, assisting them through their airport journey and helping to drive operational efficiency at key airport touchpoints. The Guest Experience Team roles are best suited for highly motivated individuals with experience in either premium hospitality, retail or aviation/airline backgrounds who can collaboratively work as part of a growing team and deliver outstanding and proactive customer service to all guests.
Job Type: Full-time position only (32-40 hours per week), including holidays and weekends
SALARY: $24.25/hr.
- The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
Responsibilities
- Deliver outstanding and proactive customer service to all guests travelling through the airport; while always demonstrating the Terminal 6 service standards: Safe Hands, Best at What We Do, Show We Care and Strong Partnerships.
- Support international flight activity, including coordination with Customs and Immigration services.
- Manage passenger flow and queue lines to ensure efficient processing
- Helps guests feel comfortable and gives a positive first impression.
- Remain calm, professional, and courteous when working with disgruntled guests
- Work collaboratively as part of a growing team to manage key airport touchpoints and high volumes of guests.
- Help to drive operational efficiencies at key airport touch points by working together with the larger Terminal 6 team.
- Identify opportunities to promote terminal activities, and drive sales for JFK Terminal 6 ancillary products and services.
- Maintains work areas by performing light housekeeping duties to ensure cleanliness and adhere to control and security policies.
- Analyze the guests’ requirements and help them find the best solution by directing them to the appropriate department.
- Conduct kiosk sweeps and gate restocking to replenish paper products and ensure inventory is in place to support airline printing needs.
- Utilize translation technology tools to assist international travelers
Qualifications
- Premium guest service
- Teamwork and collaboration
- Quick thinking, multitasking and problem solving
- Excellent verbal communication skills
- Interpersonal skills
- Fluent in written and spoken English
- Multilingual ability preferred.
- Preferred languages include, but are not limited to: Spanish, German, French, Japanese, English, Arabic, Hindi, Farsi, and Italian.
- Hospitality/premium retail experience highly desirable
- Minimum of two-year of customer service experience in a similar environment
