Coordinator (Contract)
Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.
Summary
We are seeking a highly organized and customer-oriented professional to join a dynamic and collaborative global brand and marketing team. In this role, you will serve as a key point of contact for both internal and external customers, driving seamless interactions and ensuring alignment across purchasing, production, and fulfillment timelines. You will play a central role in the day-to-day operations of a branded merchandise program, managing customer inquiries, coordinating with vendor and agency partners, and contributing to the continuous improvement of processes and workflows. The ideal candidate is a resourceful, detail-oriented self-starter who thrives in a fast-paced environment, values building strong relationships, and brings a positive, solutions-focused attitude to everything they do. This is a hybrid role based in San Francisco, requiring a minimum of two days per week in the office, and includes responsibility for managing physical inventory with the ability to lift up to 35 pounds.
Job Responsibilities
- Intake and triage orders from internal employees, placing orders within a 48-hour SLA and keeping requestors updated on order progress, shipping, and delivery
- Manage day-to-day internal customer requests and inquiries, providing efficient and effective resolutions while ensuring positive experiences
- Work with distribution agency partners to coordinate and resolve customer order issues, inquiries, and follow-ups
- Support vendor customer service efforts for the e-commerce shop website and handle internal customer service inquiries via communication channels such as Slack
- Work directly with stakeholders to understand custom merchandise requests, gather requirements, define objectives, plan resources, and develop actionable project plans to drive successful fulfillment
- Maintain and distribute status reports, program calendars, issue tracking, meeting notes, and action items to support day-to-day program operations
- Maintain program documentation including playbooks, style guides, tooling guides, templates, and release checklists, and proactively identify and implement process improvements
- Research purchase order discrepancies to identify root causes and develop action items to resolve issues with impacted stakeholders
- Assist in the planning and coordination of in-person shop experiences at marquee events
- Manage storage and maintenance of a limited inventory selection at the San Francisco office, ensuring the shop space is properly set up for special programs and events
- Triage in-person merchandise orders at the San Francisco office
- Maintain reports with order information to provide to program managers, extended team members, and leadership
Requirements
- 2 or more years of experience creating and executing process improvement strategies in corporate environments
- 2 or more years of customer service experience with a demonstrated commitment to stakeholder satisfaction
- Experience working with external vendors, agency partners, and distributed teams
- Strong customer service orientation with a commitment to stakeholder satisfaction and a customer-obsessed mindset that seeks feedback and measures results
- Strategic, proactive self-starter with strong problem-solving skills and the ability to identify risks and blockers while proposing and following through on solutions
- Excellent written and verbal communication skills
- Strong attention to detail with the ability to manage multiple projects simultaneously and perform effectively under pressure
- Demonstrated ability to work with distributed and remote teams, optimizing for asynchronous work and communications
- Experience partnering with external customers, clients, and agencies to coordinate and track project work
- Proven ability to self-motivate, stay organized, and follow through on projects in a fast-paced, team-oriented environment
- Growth mindset with a willingness to continuously learn and take on new challenges
- Professional, patient, and collaborative with a positive attitude
- Physical capability to lift up to 35 pounds and manage physical inventory
- Familiarity with Shopify is a plus
- Familiarity with purchasing and procurement software such as Coupa, Ironclad, or similar tools is a plus
- Retail customer service experience is a plus
Additional Details
- Location: San Francisco, CA (Hybrid: 2 days onsite)
- Duration: 6 months
- Pay Range*: $24 - $27.50 per hour
- Weekly Schedule: 40 hours
- Job Status: Non-Exempt
- Application Deadline: Apply within 72 hours of the posting date to ensure consideration.
This Role Is Eligible For The Following Benefits
- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
- Company paid short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you require a reasonable accommodation related to the application or interview process due to a disability, please email accommodation@allegisglobalsolutions.com. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.
In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.
- We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring.
