Overview
Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page: https://www.imagefirst.com/company/
Responsibilities & Qualifications
The Vice President of Technology develops and executes a pragmatic, business-aligned technology strategy focused on improving service consistentcy, efficiency, and scalability across multi-site plants, branches, and delivery locations.
This role requires a business-minded leader who will lead and oversee the development of enterprise-level technology roadmaps and operational dashboards. The right candidate will focus on real-world application over theory and prioritize solutions that are scalable, maintainable, and adaptable by frontline drivers, operators, supervisors, and customer support teams. The Vice President of Technology will evaluate and implement automation and technology enhancements with a focus on tangible service outcomes. This role reports directly to the Senior Vice President of Customer Experience
RESPONSIBILITIES:
- Lead cross-functional initiatives to improve customer service, route optimization and delivery precision, using practical and data-driven approaches
- Champion a process discipline mindset by thoughtfully incorporating continuous improvement principles to reduce waste, improve throughput, and enhance service consistency
- Responsible for leading the design and implementation of AI solutions into the ImageFIRST business
- Partner deeply with our Service Team to understand end-to-end workflows and identify opportunities for measurable improvement
- Lead the design and deployment of technology-enabled process improvements that standardize work, reduce variability, and improve service quality across plants, branches, and delivery locations
- Collaborate with internal IT teams on system architecture, integration, and enhancements, particularly related to our Service operational systems
- Partner with the Global Capability Center (GCC) to define, prioritize, and execute analytics and operational insights which improve all aspects of delivery and customer service performance
- Establish and enforce standard operating procedures supported by technology, ensuring consistency across all locations and customer segments
- Identify opportunities to improve the customer experience through technology, including reliability of delivery, service visibility, communication, and issue resolution
- Lead or support post-acquisition integration efforts, standardizing service-related systems, processes, and data across newly acquired businesses
- Develop business cases and prioritize technology investments based on ROI, operational impact, and scalability, ensuring disciplined capital allocation
- Maintain a forward-looking perspective with a strong bias towards practical technology application and ensuring measurable impact
- Build strong relationships with field leaders to ensure high adoption and sustained use of implemented solutions
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in information systems, Industrial Engineering, Operations Management, or related field; MBA or advanced degree preferred
- 10+ years of experience of designing technology strategy and leading execution within a service-based, logistics, or operations-intensive business.
- Strong background in industrial engineering, operations management, or applied technology, with demonstrated success improving process efficiency and service delivery.
- Deep understanding of end-to-end service operations, including logistics, routing, plant or distribution environments, and customer delivery models.
- Demonstrated ability to implement technology solutions at scale across distributed operations with diverse customer bases.
- Hands-on experience with data analytics, operational KPIs, and performance management systems.
- Strong familiarity with ERP and supply chain systems (Oracle Fusion or similar platform preferred).
- Proven ability to translate complex problems into simple, executable solutions that drive measurable business outcomes.
- Track record of driving process standardization and continuous improvement initiatives across multiple sites.
- Excellent stakeholder management skills with the ability to influence service leaders and drive change adoption.
- High degree of intellectual curiosity paired with practical judgment. This role is focused on what works, not what is theoretical.
- Strong communication skills with the ability to engage from delivery drivers to executive leadership.
- Willingness to spend significant time in plants, ride routes, and engage directly with frontline teams to fully understand the business.
- Results-oriented mindset with a commitment to delivering measurable improvements in service quality, cost efficiency, and operational consistency
Company Values & Benefits
Required Competencies:
- Be Respectful: Value all we come in contact with
- Be Remarkable: Create a positive moment with every interaction
- Be Safe: Keep ourselves and those around us safe
- Be Honest: Be guided by truthfulness in all we do
Benefits:
- Weekly pay
- Medical, Dental, Vision
- Pet, Legal, and Hospital Indemnity Insurance
- 401k (match)
- Paid Time Off Package
- Paid Parental Leave
- Tuition Reimbursement
- Referral Program
- Great company culture
- Collaborative team environment
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
