Job Title
AV and Communications Manager
Job Description Summary
The A/V & Communication Manager supports live production, enterprise conferencing, and digital signage environments while leading the technical delivery, installation, and operational readiness of A/V systems across the workplace. The position blends communications support with hands-on management of A/V infrastructure, conferencing platforms, and broadcast-critical workflows.
The role serves as a cross-functional liaison between Cushman & Wakefield, PepsiCo Global Real Estate (PGRE), PepsiCo A/V and Strategy & Technology (S&T) to enhance meeting rooms and shared collaboration spaces, address technology gaps, and deploy standardized, scalable A/V solutions. A strong focus is placed on operational readiness and reliability for executive meetings, earnings calls, and high‑visibility live communications.
Job Description
ESSENTIAL FUNCTIONS AND REPONSIBILITIES
- Support enterprise audio-visual systems, conferencing platforms, webcasts, and live corporate communications to ensure consistent, reliable, and professional meeting and event experiences across the organization.
- Serve as a key technical resource for internal stakeholders, providing hands-on support and guidance for meetings, broadcasts, and executive communications, including troubleshooting before and during events.
- Partner cross-functionally with IT, Facilities, Real Estate, and Communications teams to support workplace technology initiatives, enhance collaboration spaces, and align solutions with enterprise standards and user needs.
- Assist in the design, planning, installation, testing, and commissioning of A/V systems, ensuring systems are properly configured, documented, and ready for operational use.
- Provide technical readiness, rehearsal support, and live troubleshooting for executive meetings, earnings calls, and other high-visibility events to ensure smooth execution and minimal disruption.
- Monitor system performance and proactively identify A/V and IT capability gaps across meeting rooms and shared collaboration spaces, recommending or supporting improvements as needed.
- Troubleshoot and resolve technical issues across A/V, conferencing, & related systems, coordinating escalation with IT, vendors, or service partners for timely resolution.
- Support project activities related to A/V deployments, including purchase of equipment, installation coordination, vendor scheduling, documentation, and project closeout.
- Create, maintain, and update technical documentation, including standards, SOPs, as-built drawings, and quick-start guides, to promote consistency, scalability, and ease of support.
- Deliver training and knowledge transfer to end users, partners, and support teams to improve system adoption, operational confidence, and workplace technology experience.
KEY COMPETENCIES
- Technical Acumen
- Operational Excellence
- Problem Solving
- Planning & Organization
- Communication
- Collaboration
- Customer Focus
- Knowledge Management
Required Qualifications
- Strong understanding of A/V systems including signal flow, conferencing, routing, recording, streaming, and monitoring.
- Proven ability to troubleshoot complex systems under pressure in live environments.
- Experience commissioning integrated A/V and broadcast systems.
- Project management experience coordinating vendors and cross-functional teams.
- Working knowledge of IP networking fundamentals (VLANs, QoS).
- Clear communicator with technical and non-technical partners.
Preferred Qualifications
- Experience supporting studios, auditoriums, conference centers, or executive communications environments.
- Familiarity with enterprise conferencing and webcast platforms.
- Experience developing standards, playbooks, and repeatable deployment models.
- Vendor management, contracting, and change-order experience.
WORK ENVIRONMENT
This job operates in a professional office environment; however, may work from home when managing a dispersed real estate portfolio. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The A/V & Communication Associate Analyst may be required to travel to remote sites.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions.
The employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 40-65% of the time; and extend hands and arms in any direction.
AAP/EEO STATEMENT
COMPANY provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, COMPANY takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Other Duties
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Note: This job description includes the core responsibilities for COMPANY. These duties may have slight modifications based on the regional location.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 95,200.00 - $112,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at
1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
