Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a
Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
How We'll Help You Thrive At Hilton
Hilton offers a lot of great benefits to full-time team members. We invest in our team members' wellbeing and provide support services through all of your life moments. There are many perks and benefits available to you including but not limited to the following:
- Paid Time Off - generous program to help you relax, recharge and rejuvenate yourself
- Health Benefits - varieties of health plans (medical, dental and vision) for you to choose from
- 401(k) - build your retirement savings with our company match
- Go Hilton Travel Program - enjoy deeply discounted rooms at any Hilton hotels
- Free Life Insurance - leave financial for your loved ones
- Paid Maternity/Parental Leave - enjoy paid time off to care of your new born with a peace of mind
- Employee Stock Purchase Plan - invest in the company you work for
- Crisis Concierge - provide support and emotional care in time of loss or hardship
- Free Meal & Free Parking - no hussle to pack your meal or to spend money on parking
- Perks at Works - discounts on thousands of merchandises from electronics to movie tickets
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
