Senior Data Center Support Services Technician

Oracle Corporation • Chicago, IL, United States, US • 3w ago

What You’ll Do

In this role, you’ll support day to day data center operations while working closely with multiple Oracle Cloud teams. You’ll gain hands on experience, contribute to critical processes, and build the foundation for future technical growth.

Your responsibilities will include:

Working within a ticketing system used by various Oracle Cloud teams to track and manage operational activities
Maintaining accurate documentation and creating or updating standard operating procedures (SOPs)
Managing smaller projects independently and collaborating with your manager on larger initiatives
Traveling between multiple Oracle sites
Providing logistical and inventory support across the ORD region, including:
- Rack scanning
- Inventory audits, cycle counts, and asset verification
- RMA processing
- Part transfers
- Shipping and receiving server components
Supporting white glove delivery and escort services for on site activities
Assisting with hardware related projects and operational tasks
Maintaining asset inventory records and updating internal systems as needed
Responding to on site operational needs, including occasional emergency support
Meeting service level agreements (SLAs) for assigned tickets and tasks
Participating in training and development programs to expand technical knowledge and learn new technologies

Internal Responsibilities

What We’re Looking For

Strong written and verbal communication skills
A genuine interest in learning data center operations and cloud infrastructure concepts
Experience with inventory management, including ordering, receiving, and shipping hardware components
The ability to identify and escalate issues appropriately to on-site staff and management
Strong organizational skills and attention to detail
Ability to lift up to 75 pounds
Ability to stand for long periods of time

Preferred Qualifications

1 to 2 years of inventory management experience
Familiarity with computer hardware components and server equipment
Experience working in operational or technical support environments
Ability to solve routine problems with guidance while applying company policies and procedures effectively

Career Growth Opportunity

This position is designed as a career development role, providing valuable experience and a clear pathway toward more advanced technical positions within Oracle’s data center and cloud infrastructure organizations.

External Responsibilities

What We’re Looking For

Strong written and verbal communication skills
A genuine interest in learning data center operations and cloud infrastructure concepts
Experience with inventory management, including ordering, receiving, and shipping hardware components
The ability to identify and escalate issues appropriately to on-site staff and management
Strong organizational skills and attention to detail
Ability to lift up to 75 pounds
Ability to stand for long periods of time

Preferred Qualifications

1 to 2 years of inventory management experience
Familiarity with computer hardware components and server equipment
Experience working in operational or technical support environments
Ability to solve routine problems with guidance while applying company policies and procedures effectively

Career Growth Opportunity

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