About this Position
We are looking
for a Lead Application Engineer (Construction-Industry Engineering Manager) who will lead technical support activities, ensure high product
performance standards, and drive the development of key service-related
projects. You will collaborate closely with technical specialists, marketing,
sales teams, and external partners while managing a team of professionals
within the department for construction-industry product.
What you´ll do
- Technical Product Support
-Conduct field tests and product trials during development and before market launch.
-Prepare internal technical documentation and analytical materials.
-Provide external technical communication and consultations for clients and partners.
- Quality
& Service Management
-Review and analyze technical complaints, identify root causes, and prepare conclusions and recommendations for product improvement.
-Participate in industry exhibitions, conferences, and seminars to support product promotion and strengthen the company’s expert presence.
-Work closely with the Marketing Department to develop technical, informational, and promotional materials.
-Lead the Customer Technical Service Department: set goals, manage performance, and foster team development.
-Manage daily operations, prepare annual plans, and oversee departmental budget and expenditures.
- Drive key projects, including:
-Training & Development programs for employees, partners, and craftsmen (Henkel Academy).
-Tinting Studios: implementation supervision, operational coordination, technical maintenance, repairs, and performance evaluation.
