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Product Manager, Support Services

Kiewit • Omaha, NE, US • 3d ago

Requisition ID: 181253

Job Level: Mid Level

Home District/Group: DHO Information Technology Group

Department: Technology Group

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

The Product Manager – Support Services is responsible for defining product vision, strategy, roadmap, and business value delivery for Kiewit’s construction support areas which include Safety, Quality, Environmental, and Commissioning. This role serves as the primary liaison between business stakeholders, users, and technology teams to ensure products align with operational objectives, improve efficiency, and deliver measurable business outcomes.

District Overview

Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions.

Location

This is a full time in office role located on our LaVista, NE campus. We are not offering relocation for this role. This role also requires travel up to 25% of the time.

Responsibilities

Product Strategy & Vision

· Define and communicate the product vision, strategy, and roadmap for Support Services platforms and related technology solutions.

· Identify opportunities to improve operational efficiency, user experience, and business performance through technology and data-driven solutions.

· Partner with business leaders and technology teams to establish long-term product, technology, and lifecycle strategies.

· Develop and maintain business cases that support investment decisions and product enhancements that maximize business value

· Support budgeting, forecasting, and estimating for product initiatives.

Product Ownership & Backlog Management

· Oversee idea intake processes and evaluate opportunities based on business value, strategic alignment, and operational impact.

· Define business requirements and acceptance criteria that enable successful execution by development and support teams.

· Review completed work, validate business outcomes, and demonstrate product functionality to stakeholders.

Business Partnership & Support

· Serve as the subject matter expert (SME) for Support Services platforms, associated business processes, and supporting data.

· Partner with stakeholders across KTG, KDS, and business operations to identify valuable opportunities and participate in the creation of a technology strategy.

· Provide guidance and support for the creation of a business focused technology and data strategy for your business areas of focus.

· Translate business needs into actionable requirements and communicate priorities to technical teams.

· Oversee data requirements and integration needs across applications, middleware platforms, enterprise systems, and IoT-enabled solutions.

Stakeholder Engagement & Communication

· Build strong relationships with users, business leaders, and technology partners.

· Facilitate collaboration among stakeholders with competing priorities.

· Effectively communicate product vision, priorities, progress, risks, and business value to all levels of the organization.

· Lead development of end-user training methods/plans, adoption strategies, and product communications.

· Act as the voice of the customer and advocate for user needs throughout the product lifecycle.

Leadership & Continuous Improvement

· Foster a culture of collaboration, accountability, innovation, and continuous improvement.

· Be a champion for proper knowledge transfer across business and technical teams.

· Monitor product performance and identify opportunities to improve reliability, adoption, and customer satisfaction.

· Promote safe work practices and ensure compliance with organizational policies and operational standards.

Qualifications

· Bachelor's degree in Business, Information Systems, Construction Management, Engineering, or a related field, or an equivalent combination of education and experience.

· Proven experience managing products, business systems, technology initiatives, or operational platforms.

· Experience with data analytics, middleware technologies, data pipelines, enterprise integrations, and data visualization tools.

· Skilled in negotiation, conflict resolution, and handling high-visibility or escalated issues.

· Self-motivated, adaptable, and effective in fast-paced, dynamic environments.

· Ability and willingness to travel a minimum of 25%.

· Must possess and maintain a valid driver's license. #LI-AK1

Other Requirements:

Regular, reliable attendance
Work productively and meet deadlines timely
Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Equal Opportunity Employer, including disability and protected veteran status.