Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
Job Summary:
The Fraud Analyst position supports development and analysis of fraud strategies, to investigate and deter fraud against Charter Communications. This role requires the ability to conduct in-depth research of complex situations or datasets and provide clear documentation of all findings. A continuous improvement mindset is also a critical part of this role.
Major Duties and Responsibilities:
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis.
Support analyst team with data extractions and manipulation for recurring and ad hoc reporting.
Develop/select methodologies to derive answers to business problems.
Design and implement tests to determine strategy effectiveness and analyze the results to develop recommendations on future strategy.
Analyze data to provide meaningful insights. Providing strong data manipulation and interpretation skills and be able to quantitatively assess business problems.
Proactively identify instances of potential fraud and abuse through data analysis using company system and tool.
Engage and partner with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk.
Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand.
Communicate with legal, Law Enforcement, customers and business partners as needed.
Collaborate with a variety of external sources to identify current and emerging patterns and schemes related for fraud or prior debt.
Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing.
Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.
Provide courtroom testimony regarding investigative findings and analysis.
Perform other duties as may be requested by manager.
Required Qualifications:
Experienced in fraud/risk/business analysis, identifying trends and patterns in data, and applying relevant analytical and statistical methods to evaluate and solve problems
Ability to implement processes to ensure quality data, adequacy, accuracy and legitimacy of data
Ability to handle a variety of investigations with increasing levels of complexity
Ability to make appropriate and prompt decisions to identify potential complex fraud within defined guidelines
Effective relationship building skills and ability to deal with internal/external resources
Able to work independently and with a team to handle all issues while working under strict time constraints
Ability to effectively use PowerPoint, Excel, and data visualization
Ability to monitor and coach in all types of fraud scenarios
Ability to maintain updated knowledge of the program, including policies and procedures as referenced in the employee handbook
Familiar with the MicroStrategy reporting tool
Effective written and verbal communication skills
Demonstrated ability to perform effectively in a fast-paced environment
Ability to be proactive and results driven
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to plan, prioritize and organize effectively
Ability to research and analyze data
Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values
Proficient in Microsoft Office suite: Excel, Word, PowerPoint
In-depth understanding of billing systems, Payment platforms and Biller data (Preferred)
Cable industry experience/knowledge (Preferred)
Required Education
Bachelor's degree preferred or equivalent combination of education & experience
Required Related Work Experience and Number of Years
Reporting & Analytical experience - 2+
Fraud Protection Analysis or general data Analysis experience/knowledge - 4+
Experience making complex business decisions
