Overview
The DFW Cabin Service Lead Dispatcher is responsible for overseeing and coordinating the dispatch of cabin service personnel to aircraft, ensuring timely, efficient, and high-quality cleaning and servicing operations. This role provides leadership and direction to dispatchers and cabin service teams, monitors flight schedules, prioritizes assignments, and proactively addresses operational challenges to maintain on-time performance.
The Lead Dispatcher collaborates closely with operations, ramp, and airline partners to optimize workflow, ensure adherence to service standards, and meet turnaround deadlines. They are accountable for maintaining safety, compliance with airport and airline regulations, and continuous improvement of processes. Additionally, this role supports team development, provides real-time coaching, and serves as a key escalation point for operational issues.
Shift: AM and PM shifts, including weekends
(Shift schedule is based upon availability.)Pay: $19.50 per hour
Location: DFW Airport, Irving, TX
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran-friendly employer; veterans and candidates with military experience are encouraged to apply.
Responsibilities
Responsibilities include:
- Supervising dispatch staff: Providing guidance, assigning work, monitoring performance, and assisting with training and development.
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Monitoring real-time activity: Tracking personnel, vehicles, aircraft, or service requests and making adjustments to address delays, disruptions, or emergencies. - Problem-solving: Responding to operational issues, service interruptions, weather impacts, equipment failures, or staffing shortages.
- Communicating across teams: Serving as the primary point of contact between frontline employees, management, customers, and other departments.
- Ensuring compliance: Following company policies and regulatory requirements, including safety, security, and documentation standards.
- Analyzing performance: Reviewing operational metrics, preparing reports, and identifying opportunities to improve efficiency and service quality.
Qualifications
Key skills and qualifications for success in this role include:
- Leadership and team management
- Decision-making under pressure
- Strong communication skills
- Multitasking and prioritization
- Knowledge of dispatch software and operational systems
- Attention to detail and safety awareness
- Must be 18 years of age or older
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No high school diploma, GED, or college degree required.
Preferred Qualifications: -
Previous airport, airline, dispatch, or operations experience preferred.
Working Conditions: -
Work is typically performed in an airport operations office or dispatch center. -
Must be able to work flexible schedules, including nights, weekends, and holidays. -
May involve high-pressure situations related to flight schedules and operational deadlines.
Physical Requirements -
Ability to sit or stand for extended periods. -
Ability to communicate clearly via radio, phone, and computer systems.
