COMMUNITY MANAGER
The Community Manager is responsible for the efficient day-to-day operations of the property, ensuring financial goals are met while upholding regulatory compliance and delivering exceptional resident experiences. The Community Manager fosters a vibrant community culture, facilitates marketing strategies to boost occupancy rates, and embraces innovative trends in property management.
Responsibilities include but are not limited to:
- Support the Regional Manager as needed to reach, exceed and maintain budgeted occupancy and rent levels.
- Create an environment that is cool, fun, and energetic. Make it the place where people want to live.
- Provide Resident Services as they are delivered onsite.
- Ensure Amenities are maintained to like-new standards.
- Ensure Units are like-new for new move-ins.
- Serve as a Liaison between the Facilities Maintenance Group and the property level needs.
- Ensure all Accounts Payable/Invoices are submitted for payment appropriately.
- Conduct regular property walks, maintaining the value of the asset.
- Always be exploring additional revenue opportunities.
Duties encompass budget oversight, revenue optimization, vendor management, lease administration, and leveraging technology for streamlined operations, data-driven decision-making, and effective communication.
Knowledge, Skills, Abilities:
- Effective communication is a crucial requirement for this role.
- Ability to read, write, and communicate effectively; this includes understanding and completing legal documents, selling and explaining apartment features, and addressing queries about the community's operation.
- Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment.
- Strong proficiency in property management software (preferably Entrata).
- Mathematical skills to calculate percentages to complete financial records, budgets, and other fiscal reporting.
- HS Diploma or equivalent education required.
- Property management experience preferred.
- Must have valid driver’s license to drive a golf cart on property.
- Must be able to work a flexible work schedule and be always available via phone and/or email (except during approved time off).
- Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of the daily responsibilities of this position.
Working Conditions:
- Primarily on-site role within a residential community, operating from a leasing office and throughout the property
- Fast-paced, resident-facing environment requiring frequent interaction with prospects, residents, vendors, and team members
- Regular collaboration with leasing, maintenance, and regional management teams to support community operations and occupancy goals
- Combination of administrative office work and active presence throughout the community
- May require working weekends, holidays, and extended hours based on business needs and leasing activity
Physical Requirements
- Ability to walk the property frequently, including climbing stairs and navigating multi-level buildings
- Ability to stand, sit, and move throughout the community for extended periods of time
- Ability to inspect apartments, amenities, and grounds, including bending, stooping, and reaching
- Ability to lift and carry up to 20–25 pounds (e.g., packages, office supplies, signage)
- Ability to operate standard office equipment, including computers, phones, and printers, for prolonged periods
- Ability to work both indoors and outdoors in varying weather conditions
Required Licenses or Certifications:
- Employees must have all licenses and/or certifications as required by State and Local jurisdictions.
- Employees must have valid driver’s license to drive while visiting property.
