Overview
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management
Position Summary:
We are looking for an experienced District Manager to lead and empower a team of Managers and Supervisors across multiple locations, ensuring exceptional service, productivity, and operational excellence. As the District Manager, you’ll play a crucial role in supporting, guiding, and developing your Managers and Supervisors to achieve company standards, exceed client expectations, and foster a positive work environment across all sites within your district.
Responsibilities
- Leadership & Team Development: Oversee a team of Managers/Supervisors, providing coaching, performance feedback, and opportunities for growth. Set clear goals and expectations, ensuring Supervisors are equipped to lead their teams effectively.
- Operational Excellence: Ensure smooth daily operations across all locations by regularly reviewing schedules, productivity levels, and service quality. Work with Managers/Supervisors to address staffing needs, adjust for client demands, and solve operational challenges.
- Client Relations: Serve as the primary point of contact for key clients within the portfolio. Responsible for Client/Account retention. Establish and maintain strong client relationships, regularly communicating service levels, needs, and improvements. Responsible for renewing and negotiating client contracts.
- Financial Acumen: Manage portfolio P&L responsibilities, including budgeting, forecasting, and financial planning to ensure profitability and cost control across all locations.
- Safety & Compliance: Partner with Managers/Supervisors and the Safety Quality Manager to promote a culture of safety and compliance with company, client, and regulatory requirements. Conduct audits and spot-checks to ensure standards are met consistently.
- Reporting & Communication: Track and report on operational metrics, team performance, and client satisfaction levels. Maintain open lines of communication with Senior Management to discuss district performance, opportunities, and challenges.
- Strategic Planning & Execution: Work with Senior Management to develop and execute district-level strategies aimed at improving operational efficiency, reducing costs, and driving service excellence.
Qualifications
- 3-5 Years' experience in a service-oriented environment
- Must be able to prepare advanced documents using Microsoft Office Suite including Word, Excel, and PowerPoint.
- Bachelor’s degree preferred.
- Good communication skills both written and verbal.
- Proven ability to work with and communicate with front line employees as well as upper-level management team.
