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Job Overview
(https://www.komatsu.com/careers/)
Employer: Komatsu America Corp.
Job Title: Lead Writer
Location: 2300 NE Adams St., Peoria, IL, 61639
Rate of Pay: $87,880/year - $102,000/year
Key Job Responsibilities
- Manage Department Projects and Support Department Goals
- o Use Asana, Instagantt, and reporting tools to manage writer projects in the department.
- • Review and approve new project setup.
- • Assign due dates based on project criteria.
- • Review projects weekly to ensure team meets deadlines.
- o Oversee Department Goals to completion.
- • Support team goal completion. Utilize Asana and Instagantt.
- • Review team goals to identify potential walls or bottle necks.
- o Assign new projects based on project forecast.
- • Use system tools to forecast next assignments for writers.
- Manage creation and lifecycle of Parts, Service, and Operator Manuals for Komatsu Machinery
- o Analyze engineering and field data for new machines and machine updates.
- • Analyze Bills of Materials and Engineering Change Notices.
- • Correct materials based on field notifications.
- • Analyze engineering evaluations for new features.
- • Interview subject matter experts (SME) (Distributors, customers, internal personnel) for content creation.
- o Manage new illustrations through approved vendors. Create illustrations as required.
- • Utilize 3D Cad (Creoview), 2D Part Drawings, and 2D Assembly Drawings for accurate data.
- • Use Adobe Photoshop and Illustrator to create and modify illustrations.
- o Manage multiple projects through Asana / Instagantt.
- • Manage tasks and deadlines and keep up to date project status.
- • Collaborate with the team to ensure projects stay on task.
- o Maintain and improve Standard Operating Procedures (SOP) for all manual types.
- Manage and resolve Technical Service Inquiries from the field and internally
- o Manage Technical Service Inquiries from online field reporting system (SQIS/Salesforce).
- • Research and resolve content issues to completion.
- • Collaborate with customers/SMEs/Komatsu Ltd. to resolve inquiries
- • Manage multiple TSIs to completion.
- o Manage Parts Change Requests (PCR) from the field or Parts Technical team.
- • Research and resolve content issues using data analysis tools and parts technical team.
- • Correct errors in source material and collaborate with Distribution team as required.
- Maintain Internal and External Procedures and Standards
- o Support Workflow Management and Standard Operating Procedures (SOP) for the department.
- • Create, revise, maintain workflows for department responsibilities.
- • Manage creation, revision, maintenance of standard operating procedures for department responsibilities.
- • Manage multiple TSIs to completion.
- o Review and improve workflow management with external departments.
- • Manage writer / engineering relationships through meeting reviews.
- • Work with engineering management to improve markup reviews times, quality of meetings, and writer proficiency.
- Participate in Continuous Improvement
- o Develop new solutions through technology or systems to improve speed, accuracy, and quality of content creation and delivery.
- o Support department goals and initiatives.
- o Other tasks as required by management.
Telecommuting: permitted within normal commuting distance of the worksite 1 day/week.
Employees Supervised: three (3), Tech Writer, Technical Writer, Senior Tech Writer
Travel: up to 10% domestic travel and up to 5% international travel required.
Qualifications/Requirements
Education/Experience Requirements: Bachelor’s degree, or foreign equivalent in Technical Communication, Mechanical Engineering, or a related field, or equivalent, and five (5) years of progressively responsible, post baccalaureate, related engineering experience.
Skill Requirements: Additionally, the applicant must have:
- Experience analyzing engineering data and engineering drawings to identify serviceability;
- Experience with XML/Structured Authoring Tools (Framemaker, OxygenXML, Arbortext);
- Experience with ERP and BOM Management;
- Experience with Technical Writing;
- Experience with Project Management; and
- Experience with Adobe Creative Suite (Illustrator, Photoshop).
Additional Information
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs
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