Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
Helpdesk Technician I
About Company
Founded in 2015, Global Air Logistics and Training, Inc. (GALT Aerospace) a rapid innovator, solving the world’s critical security challenges to enable warriors to win…decisively. GALT Aerospace subscribes to Col John Boyd’s tenet “Wars are won by people, ideas and equipment, IN THAT ORDER.” Warfighters need tools (equipment) that are flexible. GALT Aerospace will always satisfy the warfighter with such tools. GALT Aerospace provides simple, effective information capabilities to support all levels of war and drive information to the lowest levels possible, enabling faster decision cycles and decisive results. GALT Aerospace uniquely focuses on architecture solutions, effective open systems integration, and rapid prototyping, fielding, and operations.
At GALT Aerospace, employees have incredible opportunities to work on revolutionary and nationally relevant systems. GALT Aerospace looks for people who align with its Core Values:
The Right Thing:
- We work on important things that we are passionate about and will make a difference for the US National Security.
- We are ethical and forthright and expect the same from our employees.
- We operate with integrity in all things; we do the RIGHT THING.
Trust and Respect:
- We always strive to earn and foster trust.
- We Act and communicate with respect.
- We foster mutually beneficial relationships.
Add Value:
- We take ownership of our tasks and deliver results to our customers, partners and each other.
- We champion individual expertise, creativity, and accomplishments.
- We recognize that collaborative teams achieve even greater results.
Job Description
GALT Aerospace is seeking a full-time hourly Helpdesk Technician I to work with our IT operations Department. The selected candidate is responsible for the day-to-day operation of the organization’s computer systems and will provide technical support and must interact across the company to include all departments. The candidate will be taught to perform user account support tasks, computer setup, troubleshooting, repairs, basic network/server maintenance, and system administration. You will be challenged and expected to perform outside of your comfort zone of IT help desk.
Job Location
San Diego, CA, Onsite. Minimal domestic travel required.
Key responsibilities:
- Create/manage user tickets
- Work with employees on-site and remote to troubleshoot issues
- Manage device inventory (check out, add, archive)
- Set up computers/desks for new employees
- Basic account management tasks, such as resetting users’ passwords
- Manage hardware, such as printers, to make sure they are up to date
Required Skills, Experience, and Education
- Entry-level position
- IT-related Certifications (CompTIA A+, Google IT Support Professional, etc.)
- Basic experience with Microsoft Office products
- Understanding and management of priorities and ability to change multiple tasks regularly
Preferred Skills, Experience and Education
- Basic experience with Windows and Linux system administration
- 1-2 years of experience in basic computer technology in IT environments
- 1-2 years of experience with Windows, Linux, or Mac OS environments
- Team player with a proactive attitude and the ability to be productive in a fast pace, dynamic environment
- Strong critical and analytical thinking
- Ability to take initiative, multitask and work well under pressure
- Excellent written and verbal communication skills
- Must be able to work in a collaborative environment
Physical Requirements
- Must be able to sit or stand for 1 hour at a time
- Must be able to operate a computer
- Must be able to lift 25 pounds
