Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
The Analyst II, Information Risk Management – Privacy will focus primarily on facilitating and supporting regulatory and privacy operations for the company to ensure an effective and compliant posture for CarMax and our customers. This role serves as the conduit between the business community, Privacy core team, technology, and the application development teams. The Analyst II – Privacy manages the intake, analysis and completion of privacy requests and facilitates all operational aspects of the privacy lifecycle, including:
- Privacy Request Support – Coordinate with multiple technology teams to capture, assess and process data subject access requests (DSAR) timely and accurately.
- Privacy Operations Management – Use service delivery principles to implement, execute and measure the program and related services consistently and effectively. Prepare and deliver regular program updates with KPIs that illustrate volumes, trends and risk areas to stakeholders. Maintain appropriate work management practices and backlogs to meet or exceed SLAs.
- Process Improvement – Identify and implement opportunities to simplify and strengthen our privacy risk management processes and capabilities using process analysis, automation and AI where applicable.
- Privacy Technology Administration – Utilize standalone and integrated platforms in daily operations and perform system improvements and administration.
- Privacy Impact Assessment – Facilitate ongoing data privacy assessments of internal systems to effectively manage data sensitivity risk across in the enterprise.
- Policy Governance Lifecycle Management – Own and manage the technology and information security focused guidance to ensure all policies, procedures, standards and job aids remain current, published and available for our associates.
- Knowledge Management – Document and maintain clear, effective reference documentation (playbooks, processes, job aids, technical diagrams) as an internal knowledgebase and for ease of customer experience.
- Projects, as defined – Participate in related strategic and tactical projects as necessary to mature the privacy operations function.
- As an integral member of the team, exhibiting ownership, follow-through, initiative, awareness and effective communication with peers and management and ability to speak to details of privacy operations.
- Maintain a strong knowledge base and awareness of industry and technological trends, external regulations for new or changed requirements within privacy and technology for core processes (e.g. NiST, PCI, ITIL, data privacy etc.).
Qualifications and Requirements:
- Bachelor’s degree in business / computer science / information systems (or related)
- 2+ years working experience in privacy, technology compliance, IT Audit, cybersecurity, or related experience.
- One or more of the following privacy-focused certifications such as: CIPP, CIPM, CIPT, CIA, CRSC, CISA.
- Experience / familiarity with relevant U.S. legal frameworks and privacy regulation such as: CCPA, GLBA, PCI, NYDFS, CFPB.
- Detail oriented – Possess a keen eye for detail and accuracy in all operations. Leverage defined, repeatable methods for managing work and communicating progress and priority.
- Analytical approach – Ability to perform data analysis and trending, problem solve obstacles and find alternative ways to meet and achieve privacy goals,
- Ability to understand and implement information risk and privacy principles across disciplines. Apply a risk-based approach to analysis in a fast-paced, rapidly evolving environment .
- Customer Focus – Ability to provide exceptional customer service for our internal partners, with a mindset for understanding their need and consistently finding ways to exceed expectation.
- Communication – Excellent verbal and written communication skills, with the ability to structure and deliver clear, accurate messaging. Ability to create and present concepts to various audiences, facilitate discussion with diplomacy while seeking diverse opinions to reach consensus
- Collaboration – Strong emphasis on effective relationship building and partnership.
- Demonstrate initiative, ownership, and a service-oriented mindset in all interactions.
The annual salary for this position is:
$78,800.00 - $118,200.00
Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center. Associates based in Richmond work onsite 4 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
