About the Role:
As a CBRE Concierge, you will be the cornerstone of our bespoke service, entrusted with anticipating and fulfilling the diverse needs of our discerning clientele. Your primary focus will be on the meticulous booking, confirmation, and maintenance of reservations for various services, experiences, and amenities, both within our establishment and externally. Beyond logistics, you will be a proactive ambassador of our brand, cultivating an atmosphere of sophisticated hospitality, where every detail is perfected and every visitor feels genuinely valued and understood. This role demands a high degree of independence, initiative, and a relentless dedication to crafting memorable, high-touch moments.
What You’ll Do:
* Act as the primary point of contact for all reservation requests, including admission, dining, events, private experiences, and exclusive access opportunities.
* Meticulously book, confirm, and manage reservations, demonstrating exceptional organizational skills and attention to detail.
* Proactively anticipate client needs related to reservations, offering thoughtful suggestions and alternative solutions to enhance their plans.
* Maintain an up-to-date, comprehensive knowledge base of our offerings, as well as local attractions, dining establishments, and exclusive events, to provide informed recommendations.
* Coordinate seamlessly with internal departments and external vendors to ensure all reservations and associated services are delivered flawlessly.
* Consistently deliver personalized, high-touch service that anticipates and exceeds visitor expectations.
* Warmly greet and welcome clients upon arrival, creating an immediate and lasting positive impression.
* Act as a trusted advisor, curating bespoke experiences tailored to individual preferences and interests.
* Demonstrate impeccable professionalism, discretion, and confidentiality in all interactions.
* Handle inquiries, requests, and occasional challenges with grace, efficiency, and a solution-oriented mindset.
* Operate with a high level of autonomy, taking initiative to manage complex requests and resolve issues independently.
* Cultivate a strong network of contacts to secure exclusive access and preferential treatment for clients and visitors.
* Continuously seek opportunities to personalize the visitor journey and surprise and delight with thoughtful gestures.
* Maintain composure and effectiveness in a fast-paced, demanding luxury environment.
What You’ll Need:
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
* Minimum of 2 years of experience as a Concierge or in a similar high-end client service role within a luxury hotel, private club, or exclusive establishment.
* Proven expertise in booking and managing complex reservations for a discerning clientele.
* Exceptional interpersonal and communication skills, with the ability to build rapport quickly and maintain professional relationships.
* A profound understanding and embodiment of luxury hospitality standards and etiquette.
* Strong organizational skills, meticulous attention to detail, and the ability to multitask effectively.
* Resourceful, proactive, and capable of independent decision-making and problem-solving.
* In-depth knowledge of NYC attractions, dining, entertainment, and cultural offerings.
* Proficiency with reservation software and client relationship management (CRM) systems.
* Flexibility to work varied hours, including evenings as required by the event calendar.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
