Overview
The
Account Manager is responsible for overseeing janitorial operations across assigned client locations, ensuring exceptional service delivery, maintaining client satisfaction, managing staff performance, and achieving financial and operational goals. This role serves as the primary point of contact for clients and is accountable for workforce management, quality assurance, safety compliance, and contract performance.
Compensation: $49,000.00 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
ABM Employee Benefits: Staff & Mgmt
Responsibilities
- Manage day-to-day janitorial operations for assigned accounts.
- Build and maintain strong relationships with clients through regular communication and site visits.
- Ensure contract specifications and service level agreements (SLAs) are met or exceeded.
- Recruit, hire, train, schedule, and supervise janitorial staff and supervisors.
- Conduct routine quality inspections and implement corrective actions as needed.
- Resolve customer concerns, service issues, and employee relations matters in a timely manner.
- Monitor labor hours, overtime, supplies, and expenses to ensure budget compliance.
- Maintain staffing levels and coordinate coverage for absences and vacancies.
- Oversee inventory and ordering of cleaning chemicals, equipment, and supplies.
- Ensure compliance with company policies, OSHA regulations, and safety procedures.
- Analyze operational metrics and prepare periodic reports for leadership and clients.
- Support business growth opportunities and assist with contract renewals and expansions.
Qualifications
High School Diploma, GED, or equivalent required.- 3+ years of management experience in janitorial, facilities, environmental services, hospitality, staffing, or related operations.
- Proven experience leading large frontline workforces.
- Strong customer service and relationship management skills.
- Experience with scheduling, payroll, budgeting, and workforce planning.
- Ability to manage multiple locations and priorities simultaneously.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Valid driver's license and reliable transportation.
Preferred Qualifications
- Janitorial or facility services industry experience.
- Bilingual English/Spanish.
- Experience managing union and non-union workforces.
- Knowledge of cleaning processes, equipment, and safety standards.
