We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Role Summary
The RN Care Manager (RN-CM) Preceptor serves as a clinical educator, mentor, and subject matter expert for the RN Care Manager program. This role is responsible for onboarding and training newly hired RN-CMs, validating clinical competencies, supporting workflow adoption, and promoting best practices across the care management team. The RN-CM Preceptor partners closely with operational leadership to ensure RN-CMs are equipped with the knowledge, skills, and confidence necessary to deliver high-quality care management services that improve patient outcomes and support organizational goals.
Key Responsibilities
Onboarding and Training
Lead onboarding and orientation for newly hired RN Care Managers.
Develop and maintain standardized onboarding curricula, training materials, job aids, and learning resources.
Facilitate virtual and in-person training sessions on RN-CM workflows, care management principles, documentation standards, and technology platforms.
Coordinate and oversee shadowing experiences and structured learning plans.
Monitor onboarding progress and provide regular feedback to new hires and leaders.
Validate readiness for independent practice through competency assessments and skills demonstrations.
Competency Management
Develop and maintain RN-CM core competency standards.
Conduct annual competency assessments and skills validations.
Identify knowledge gaps and create targeted development plans.
Support remediation plans for RN-CMs requiring additional coaching or performance support.
Ensure consistency in practice standards across markets and regions.
Clinical Practice Leadership
Serve as a subject matter expert for RN-CM workflows, care coordination, chronic disease management, care planning, transitions of care, and patient engagement.
Promote evidence-based care management practices.
Support adoption of new workflows, programs, and technology enhancements.
Participate in pilot programs and assist with change management efforts.
Provide consultation and guidance on complex patient cases when needed.
Coaching and Mentorship
Provide ongoing mentorship and professional development support for RN-CMs.
Foster a culture of continuous learning and clinical excellence.
Facilitate peer learning opportunities, case reviews, and best-practice sharing.
Support career development and succession planning efforts within the RN-CM program.
Quality and Performance Improvement
Monitor onboarding and competency outcomes to identify improvement opportunities.
Analyze performance trends and recommend educational interventions.
Partner with operational leaders to improve quality metrics, care management outcomes, and documentation accuracy.
Support audit and compliance activities related to RN-CM practice standards.
Collaboration
Partner with RN-CM leaders, Clinical Operations, Population Health, Learning & Development, and other stakeholders to ensure alignment of training and competency programs.
Collaborate with interdisciplinary teams to support integrated care delivery.
Participate in organizational committees and workgroups as assigned.
Qualifications
Required
Active Registered Nurse (RN) license in good standing.
Bachelor’s degree in Nursing (BSN).
Minimum 3 years of clinical nursing experience.
Minimum 2 years of care management, case management, population health, or chronic disease management experience.
Demonstrated excellence as an RN Care Manager.
Strong presentation, facilitation, coaching, and communication skills.
Experience training, mentoring, or precepting staff.
Proficiency with electronic medical records and care management platforms.
Preferred
Certified Case Manager (CCM) or other relevant certification.
Experience developing training curricula and competency programs.
Experience supporting large-scale operational initiatives or system implementations.
Previous leadership, educator, or preceptor experience.
What does being Oaky look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$66,575.00 - $142,576.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 12/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
