About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
As an Associate Operations Analyst, you will be responsible to support the Visa Clearing and Settlement Platform and Core System and Applications in a multi-data center environment. The daily duties would include extensive research, troubleshooting and problem resolution. As a team player, you will possess excellent communication skills and have the ability to multitask and prioritize those issues that need immediate attention.
Essential Functions:
- Proactive analysis of the Visa complex core systems and applications to detect potential problems and when necessary make preventive corrections.
- Work closely with the Engineering/Development groups to implement long-term corrective measures and offer solutions where applicable.
- The analyst is responsible for problem determination and recovery of the Visa's Core applications, operating system, and services.
- Working experience with large server (IBM mainframe) and Tandem Non-stop technologies and architectures in a complex, heterogeneous systems environment.
- Working knowledge of MVS & Tandem operating systems and related software/hardware.
- Run Ad hoc scripts against Tandem database for problem resolution or customer metrics.
- Comprehension and understanding of the Visa applications and the services they provide in relation to the service levels and impacts to Visa's customers.
- Experienced in analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups.
- Experience in working with various technical teams, which include application support and engineering teams.
- Must be able to multitask, analyze and diagnose complex issues when working with various support groups.
- Strong understanding in Incident, Problem and change management per the ITIL process.
- Strong reporting and documentation skills.
- Excellent written and verbal communication skills.
- Shift work, 12 hours shifts, US Days on a rotating basis.
- Required to work OT as requested.
Key Performance Indicators:
- Technical staff member with general hardware/software system configuration and troubleshooting skills.
- Includes but not limited to MVS Systems, ESP Scheduling, OPS MVS (REXX/CLIST) Management, and OFD Tandem Support.
- Demonstrated strong ability in resolving routine problems with (JCL, Job abend, Job Schedules, and Rexx/Clist script errors) within technical areas of responsibility, following documented handling procedures.
- Uses sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa's business or client, service level agreements.
- Ability to work independently and as part of a team.
- Responsible for enhancements, configuration changes, apply application patches or fixes for various monitoring products such as; ESP, Netmaster, OPS/MVS (REXX/CLIST), JCL/PROC in relation to job abend resolution.
- MS Office Proficiency
Work Schedule:
8:00am - 8:30 pm
Rotating 12-hour day shifts; overtime may be required based on business needs.
Week 1: Monday, Tuesday, Saturday, Sunday (off Wednesday, Thursday)
Week 2: Wednesday, Thursday (off Monday, Tuesday, Friday, Saturday, Sunday)
Qualifications
Basic Qualifications:
- Bachelor's degree, OR 3+ years of relevant work experience
Preferred Qualifications:
- Bachelor's degree, OR 3+ years of relevant work experience
- Working / practical knowledge of the Windows & Tandem environments.
- Extensive knowledge of MVS z/OS, C:D, FTP, SFTP, SDSF, Solve (Netmaster), CA-ESP(scheduling package),
- TSO & TPX, JCL, Sysview, Tandem, C1 Endeavor, Data Express, Prognosis, Netcool Alerting Tool, REXX/CLIST, Hadoop, application support, and Remedy reporting tool.
- Understand Hadoop's infrastructure
- Working / practical knowledge of the RHEL 7.6 commands
- Work with various Engineering and Operations teams to analyze and optimize Hadoop
- Working knowledge of CICS, DB2, MQ Channel, and tape processing.
- Experience with large server (IBM mainframe) technologies and architectures in a complex, heterogeneous systems environment.
- Working Knowledge REXX, OPS/MVS, Systems State Manager, Unix, Linux, Windows, Tivoli, Network & ESP scheduling.
- Run Ad hoc scripts against Tandem database for problem resolution or customer metrics.
- Experienced in analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups.
- Experience in working with various technical teams, which include application support, development, and engineering teams.
- Strong understanding in Incident, Problem and Change management per the ITIL process.
- Additional information
Work Hours Shift work, 12 hours shifts, US Days on a rotating basis.
Travel Requirements This position requires the incumbent to travel for work less than 10% of the time.
Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
U.S. Applicants Only
The estimated salary range for this position is $70,600.00 to $ 109,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
