Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a
Senior Event Manager, you’re not just overseeing all aspects of planning and execution for complex events – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
- Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
- Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
- Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
- Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
