Job Purpose and Summary:
At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our 3rd year Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise, while developing their own skills in preparation for increasing responsibility.
As a 3rd year Pharmacy Intern, you will be focused on applying didactic learning from pharmacy school into real-world practice to become ready for a Pharmacist role. Under the direction of your preceptor, you will complete a comprehensive training roadmap designed to show you first-hand what it’s like to be part of a pharmacy team while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning Experiences (KLEs), activities, and time spent with leaders in your district. While in the pharmacy, you will assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. You will learn to operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts and in all customer and colleague interactions, you will learn to demonstrate CVS Health’s HeartAtWork behaviors, Helping With Heart Actions, and contribute to a safe and inclusive culture where all people feel valued and empowered.
3rd year Pharmacy Interns are responsible for completion of a comprehensive training roadmap, focusing on KLEs that build aptitude in the following areas. As tenure increases, 3rd year Pharmacy Interns take on increasing responsibility of the safety and effectiveness of operations in the pharmacy, including but not limited to:
Following WeCARE workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by Helping With Heart: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
Offering to counsel, fielding medical questions, and soliciting information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business
Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security
Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
Where permissible, the 3rd year Pharmacy Intern may also support immunizations, which includes the following responsibilities:
Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
Primary Job Duties & Responsibilities:
1. Prescription Fulfillment and Inventory Management -45%
Production: Produces prescriptions in accordance with WeCARE workflow SOPs, including but not limited to accurate product selection, counting, labeling, photographing, and bagging prescriptions (where applicable) under direct Pharmacist/Pharmacist Manager supervision; follows inventory management best practices (such as utilizing the return-to-stock vial first and dispensing in manufacturer packaging when able) while in production to improve pharmacy inventory excellence
Drop-off: Triages prescriptions for data entry, inventory availability, insurance claim processing, and insurance rejection resolution
Helps to maintain a clean and neat pharmacy environment (e.g., vacuuming, dusting shelves, trash removal, etc.)
2. Customer Service and Patient Care -45%
Demonstrates our purpose during all patient interactions at pick-up and drive-thru, operates pharmacy register and delivers patient service offerings as directed by system prompts and/or guidance of the Pharmacist-on-duty; monitors the length of the line and proactively calls for backup from Technicians and/or the front store team (as allowed by state Board of Pharmacy guidelines) to manage customer wait times
Engages patients at pick-up with applicable service offerings, including and especially closing immunization gaps, maintaining integrity and customer-orientation in the delivery of all register prompts, and referring patients to the Pharmacist-on-duty for required counseling as directed by the system
Delivers additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc.
3. Continuing Training, Compliance, and Pharmacy Team Culture - 10%
Regularly reviews communications (e.g., email, myWork, etc.) via computer, ironman, binders, and/or bulletin board to maintain awareness of pharmacy priorities, action plans, and changes to store processes and procedures
Listens and responds to feedback from the Pharmacist-on-duty; provides thoughtful and constructive feedback to peers and leaders; plays an active role in building a positive team culture where all colleagues feel safe, included, valued, and empowered
Complies with CVS Workplace Policies, including meal and rest break policies, bag check policies, and CVS Timekeeping and Payroll Practices policies regarding proper clocking in and out, and not working while off the clock
Education:
High School Diploma or General Equivalent Development (GED) - required
Other Certification(s): Eligibility to immunize - preferred
Other License(s): active Pharmacy Intern License in state where district is located - required
Prior Relevant Work Experience:
1 to 3 years - preferred
Essential Qualifications and Functions:
Attention and Focus:
Customer Service and Team Orientation:
Communication Skills:
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
Problem Resolution:
Physical Demands:
Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
Preferred Qualifications:
Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity, and accountability.
CVS Health is an equal opportunity employer. We value and are committed to the full spectrum of diversity in the workplace, including diversity based on gender, race, ethnicity, disability and protected Veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodation(s) to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact Colleague Relations team at colleaguerelations@cvshealth.com.
