Company Description Hilton (NYSE: HLT) is a global hospitality leader with a portfolio of 27 brands, spanning more than 9,100 properties and over 1.3 million rooms in 143 countries and territories. For more than a century, Hilton has focused on delivering the light and warmth of hospitality, welcoming billions of guests worldwide. Recognized as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton invests in building an inclusive, supportive culture for its 500,000 team members. The company leverages innovative technologies such as Digital Key Share, automated room upgrades, and seamless booking of connecting rooms to enhance the guest experience. Through its award-winning Hilton Honors program and intuitive mobile app, Hilton offers nearly 250 million members flexible ways to earn and redeem points and manage every step of their stay.
Role Description The Complex General Manager is a full-time, on-site leadership role based in Bozeman, MT, responsible for overseeing the operations and performance of multiple Hilton properties within the local complex. This role leads cross-functional hotel teams to deliver exceptional guest experiences, ensure brand standards, and drive revenue, profitability, and operational efficiency. Daily responsibilities include setting strategic and financial goals, monitoring key performance indicators, managing budgets and forecasts, and overseeing sales, marketing, and revenue management efforts. The Complex General Manager collaborates with department heads on staffing, training, service quality, and safety compliance, while fostering a positive, inclusive workplace culture. The role also involves building strong relationships with guests, owners, local community partners, and corporate stakeholders to support long-term business growth.
Qualifications
- Demonstrated experience in multi-property or complex hotel management, including full-service operations oversight and P&L responsibility.
- Strong leadership skills with the ability to coach diverse teams, drive engagement, and cultivate an inclusive, service-focused culture.
- Proficiency in strategic planning, budgeting, financial analysis, and performance management for hospitality operations.
- Experience in sales, marketing, and revenue management, with the ability to optimize occupancy, rate, and overall profitability.
- Excellent communication, negotiation, and relationship-building skills with owners, guests, team members, and community stakeholders.
- Knowledge of hotel brand standards, safety and regulatory compliance, and quality assurance processes.
- Ability to manage change, implement process improvements, and leverage technology platforms and property management systems.
- Bachelor’s degree in Hospitality Management, Business, or a related field; equivalent experience may be considered.
- Prior leadership experience with a major hotel brand or in a similar complex general management role strongly preferred.
- Willingness and ability
