Key Responsibilities
Capacity Ingestion and
Management:
-Supports
team members designing and architecting infrastructure and/or service according
to terms for reliability and functionality.
-Supervises
immediate team members and provides day-to-day direction to help forecast
demands for infrastructure and respond to capacity needs, ensuring systems have
sufficient resources to handle current and future workloads.
-Assists
team members in collaborating with the software development team to develop
infrastructures and features that are reliable and scalable according to
deployment requirements.
-Develops
team members' ability to identify opportunities for and drive prototyping
(e.g., testing new applications or infrastructures, assisting in onboarding).
Incident and Service
Lifecycle Management:
-Advises
team members on performing data collection, triage, technical analysis, and
redirection and recommends methods to maintain and optimize operations and
infrastructure reliability.
-Provides
support to team members monitoring services, ensuring they maintain up-to-date
knowledge of performance and document their condition.
-Leverages
working knowledge to aid team members in performing incident response, root
cause analyses, and/or maintenance on assigned services (e.g., software
installs, version upgrades, security updates, backup and recovery).
-Reviews
health and performance reporting and recommends appropriate actions based on
trends in data.
-Helps
team members follow procedures to perform provisioning to support
infrastructure, applications, and services.
-Educates
team members on performing decommissioning (e.g., shutting down servers,
removing data from databases) to remove objects that are no longer needed.
Automation:
-Trains
team to identify opportunities for automation and assesses potential benefits.
-Reviews
automation tools or scripts developed by team members and provides feedback.
-Coaches
team members to conduct testing to ensure automation performs the task
correctly and produces expected results.
Technical Communication and
Guidance:
-Trains
and enables team members to communicate the scale, capacity, security,
performance attributes, and requirements of services and technology within and
sometimes beyond immediate team.
-Reviews
and helps team members understand the potential impact of infrastructure,
feature, and tool changes, considering their impact on team operations.
Troubleshooting and
Resolution:
-Serves
as the team's escalation point for incidents and other moderately complex
issues arising within Oracle services.
-Recommends
methods to resolve technical issues spanning various services, coaching team
members to investigate and debug products in order to reach SLOs (service level
objectives).
-Reviews
documentation for accuracy and trains team members to perform root cause
analyses according to standard reporting methods.
-Coaches
team members to independently perform post-mortem procedures to prevent
incident reoccurrence.
Innovation and Improvement:
-Enables
team members to experiment with new tools and technologies and helps assess
their potential impact on and improve infrastructure performance and
reliability, ensuring adherence to security standards.
-Supervises
the execution of improvements for performance bottlenecks and deployments to
ensure efficient resource usage, speed, and scalability.
-Develops
team members' knowledge of site reliability trends and shares new information
to help them build, test, deploy and run services.
-Trains
team members to perform analyses and provide clear data on production to
contribute to business development decisions (e.g., design changes).
Core Responsibilities
Planning & Execution:
-Creates
and owns the execution plan for the team's work and multiple projects or
initiatives, monitoring timelines and budgets when applicable to ensure
projects are completed on time and in adherence with requirements. Delegates
work across the team and helps them prioritize their work. Identifies resource
needs and adapts plans based on changing priorities and business needs.
Collaboration &
Partnership:
-Strengthens
collaborative partnerships across teams to align expectations and shared
objectives. Guides team members to build relationships with business leaders,
stakeholders, and/or customers to ensure effective collaboration. Practices
active listening and asks insightful questions to promote an inclusive culture.
Problem Solving:
-Leads
team to identify and address moderately complex operational and/or technical
issues in accordance with standard practices, providing guidance as
appropriate. Directs team to analyze data and/or information from multiple
sources to troubleshoot moderately complex errors.
Continuous Learning:
-Actively
seeks learning opportunities for self and team to enhance knowledge and skills
in key areas and remain current with industry advancements. Uses feedback and
training to elevate personal and team skills, modeling a commitment to
learning. Identifies skill gaps within the team and supports team members in
learning opportunities by providing resources and fostering an environment that
encourages knowledge-sharing.
Continuous Improvement:
-Identifies
and recommends improvements as well as encourages team to share ideas to
increase the efficiency and effectiveness of processes, protocols, and
workflows within a team. Reviews and provides feedback on team members' ideas
and seeks input from others on alternative approaches and methods for improving
work.
Performance and Development:
-Coaches
and provides direction to team members in alignment with performance management
processes, guidelines, and expectations. Facilitates goal setting discussions
with team members, ensuring individual goals are aligned with broader team
goals. Identifies development opportunities to help team members improve performance.
Contributes to the talent acquisition pipeline by leading candidate interviews,
assessing promotion eligibility, and managing talent resources.
