We are seeking a Senior Manager, Systems Software Engineering to lead the strategy, delivery, and operational excellence of enterprise device-management systems and services. This role owns the technical roadmap and cross-functional execution for device policies, certification, approval workflows, vendor and procurement integrations, mobile and device lifecycle management, recycling, and printer services.
Internal Responsibilities
Key Responsibilities
- Lead and mentor a team of systems software engineers responsible for enterprise endpoint and device-management platforms.
- Define and maintain scalable device policies across laptops, mobile devices, peripherals, and shared equipment, balancing security, usability, and compliance.
- Own the device certification process for new hardware, operating systems, applications, and accessories; establish testing standards, approval criteria, and release readiness.
- Design and improve automated approval workflows for device requests, exceptions, software access, procurement, and lifecycle changes.
- Partner with IT, Security, Finance, Legal, Procurement, and business stakeholders to translate operational needs into reliable technical solutions.
- Manage vendor relationships, technical evaluations, contract requirements, integrations, and service performance for endpoint, procurement, MDM, and printing partners.
- Oversee procurement and mobile/device-management (MDM) processes, including asset enrollment, provisioning, inventory accuracy, replacement cycles, and support handoffs.
- Develop sustainable device recycling and disposition programs, ensuring secure data wiping, chain-of-custody controls, regulatory compliance, and reporting.
- Lead the architecture and operation of enterprise printing services, including secure print policies, printer fleet management, access controls, monitoring, and vendor coordination.
- Establish metrics, dashboards, and operational reviews for service health, policy compliance, device lifecycle cost, certification throughput, and user experience.
- Drive automation and self-service capabilities to reduce manual work, improve auditability, and accelerate employee access to approved devices and services.
- Manage priorities, budgets, risks, and roadmaps across multiple concurrent systems and stakeholder groups.
Qualifications
- 8+ years of experience in systems software engineering, endpoint engineering, IT engineering, or a related discipline.
- 3+ years of people-management or technical-leadership experience.
- Experience with enterprise device management platforms such as Microsoft Intune, Jamf, Workspace ONE, Kandji, or similar tools.
- Strong understanding of endpoint security, identity/access management, device compliance, software deployment, and asset lifecycle management.
- Demonstrated experience building workflow automation and integrations using APIs, scripting, or enterprise workflow platforms.
- Experience managing vendors, procurement processes, hardware certification, and service delivery agreements.
- Familiarity with secure asset disposition, recycling requirements, and enterprise printing environments.
- Strong program-management, communication, and stakeholder-management skills.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
Core Responsibilities
Planning & Execution:
- Creates and owns the execution plan for the team's work and multiple projects or initiatives, monitoring timelines and budgets when applicable to ensure projects are completed on time and in adherence with requirements.
- Delegates work across the team and helps them prioritize their work.
- Identifies resource needs and adapts plans based on changing priorities and business needs.
Collaboration & Partnership:
- Strengthens collaborative partnerships across teams to align expectations and shared objectives.
- Guides team members to build relationships with business leaders, stakeholders, and/or customers to ensure effective collaboration.
- Practices active listening and asks insightful questions to promote an inclusive culture.
Problem Solving:
- Leads team to identify and address moderately complex operational and/or technical issues in accordance with standard practices, providing guidance as appropriate.
- Directs team to analyze data and/or information from multiple sources to troubleshoot moderately complex errors.
Continuous Learning:
- Actively seeks learning opportunities for self and team to enhance knowledge and skills in key areas and remain current with industry advancements.
- Uses feedback and training to elevate personal and team skills, modeling a commitment to learning.
- Identifies skill gaps within the team and supports team members in learning opportunities by providing resources and fostering an environment that encourages knowledge-sharing.
Continuous Improvement:
- Identifies and recommends improvements as well as encourages team to share ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.
- Reviews and provides feedback on team member's ideas and seeks input from others on alternative approaches and methods for improving work.
Performance and Development:
- Coaches and provides direction to team members in alignment with performance management processes, guidelines, and expectations.
- Facilitates goal setting discussions with team members, ensuring individual goals are aligned with broader team goals.
- Identifies development opportunities to help team member's improve performance.
- Contributes to the talent acquisition pipeline by leading candidate interviews, assessing promotion eligibility, and managing talent resources.
External Responsibilities
Key Responsibilities
- Lead and mentor a team of systems software engineers responsible for enterprise endpoint and device-management platforms.
- Define and maintain scalable device policies across laptops, mobile devices, peripherals, and shared equipment, balancing security, usability, and compliance.
- Own the device certification process for new hardware, operating systems, applications, and accessories; establish testing standards, approval criteria, and release readiness.
- Design and improve automated approval workflows for device requests, exceptions, software access, procurement, and lifecycle changes.
- Partner with IT, Security, Finance, Legal, Procurement, and business stakeholders to translate operational needs into reliable technical solutions.
- Manage vendor relationships, technical evaluations, contract requirements, integrations, and service performance for endpoint, procurement, MDM, and printing partners.
- Oversee procurement and mobile/device-management (MDM) processes, including asset enrollment, provisioning, inventory accuracy, replacement cycles, and support handoffs.
- Develop sustainable device recycling and disposition programs, ensuring secure data wiping, chain-of-custody controls, regulatory compliance, and reporting.
- Lead the architecture and operation of enterprise printing services, including secure print policies, printer fleet management, access controls, monitoring, and vendor coordination.
- Establish metrics, dashboards, and operational reviews for service health, policy compliance, device lifecycle cost, certification throughput, and user experience.
- Drive automation and self-service capabilities to reduce manual work, improve auditability, and accelerate employee access to approved devices and services.
- Manage priorities, budgets, risks, and roadmaps across multiple concurrent systems and stakeholder groups.
Qualifications
- 8+ years of experience in systems software engineering, endpoint engineering, IT engineering, or a related discipline.
- 3+ years of people-management or technical-leadership experience.
- Experience with enterprise device management platforms such as Microsoft Intune, Jamf, Workspace ONE, Kandji, or similar tools.
- Strong understanding of endpoint security, identity/access management, device compliance, software deployment, and asset lifecycle management.
- Demonstrated experience building workflow automation and integrations using APIs, scripting, or enterprise workflow platforms.
- Experience managing vendors, procurement processes, hardware certification, and service delivery agreements.
- Familiarity with secure asset disposition, recycling requirements, and enterprise printing environments.
- Strong program-management, communication, and stakeholder-management skills.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
Core Responsibilities
Planning & Execution:
- Creates and owns the execution plan for the team's work and multiple projects or initiatives, monitoring timelines and budgets when applicable to ensure projects are completed on time and in adherence with requirements.
- Delegates work across the team and helps them prioritize their work.
- Identifies resource needs and adapts plans based on changing priorities and business needs.
Collaboration & Partnership:
- Strengthens collaborative partnerships across teams to align expectations and shared objectives.
- Guides team members to build relationships with business leaders, stakeholders, and/or customers to ensure effective collaboration.
- Practices active listening and asks insightful questions to promote an inclusive culture.
Problem Solving:
- Leads team to identify and address moderately complex operational and/or technical issues in accordance with standard practices, providing guidance as appropriate.
- Directs team to analyze data and/or information from multiple sources to troubleshoot moderately complex errors.
Continuous Learning:
- Actively seeks learning opportunities for self and team to enhance knowledge and skills in key areas and remain current with industry advancements.
- Uses feedback and training to elevate personal and team skills, modeling a commitment to learning.
- Identifies skill gaps within the team and supports team members in learning opportunities by providing resources and fostering an environment that encourages knowledge-sharing.
Continuous Improvement:
- Identifies and recommends improvements as well as encourages team to share ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.
- Reviews and provides feedback on team member's ideas and seeks input from others on alternative approaches and methods for improving work.
Performance and Development:
- Coaches and provides direction to team members in alignment with performance management processes, guidelines, and expectations.
- Facilitates goal setting discussions with team members, ensuring individual goals are aligned with broader team goals.
- Identifies development opportunities to help team member's improve performance.
- Contributes to the talent acquisition pipeline by leading candidate interviews, assessing promotion eligibility, and managing talent resources.
