Key
Responsibilities
Technical
Management and Execution - Technical Management:
–Leverages
technical knowledge to identify risks, manage scope, estimate program
timelines, request feasibility, testing requirements, and determine appropriate
resources.
–Ensures
that product or service delivery meets the third party, security, export, and
accessibility compliance requirements.
–Drives
rapid response to security escalations, coordinating across teams and
communicating to executives to assess risk, determine mitigation strategies,
and align and execute optimal proposed path to resolution.
–Forecasts
program demands and resourcing to identify risks and ensure that goals are
achievable.
–Leads
the development and implementation of evolving processes to ensure that
organizational SLAs are met.
Technical
Management and Execution - Technical Strategy and Execution:
–Utilizes
technical knowledge to identify, track, and manage program dependencies and
risks.
–Supports
rapid response to escalations, coordinating within team and communicating to
senior team members to assess risk, determine mitigation strategies, and
execute the optimal proposed path to resolution.
–Supports
planning by identifying dependencies and risks.
–Develops
delivery standards and guidelines in alignment with Oracle best practices.
–Identifies
and quantifies opportunities for process automations and advocates for
prioritization.
–Contributes
to incident management efforts and identifies opportunities to improve
processes, as applicable.
Program
Oversight - Strategy and Decision-Making:
–Aligns
priorities with customers, service, and stakeholder teams through regular
reporting to senior leadership.
–Establishes
scope and milestones for each program, aligning to the broader program plan and
company strategies and goals.
–Assists
in defining key performance indicators (KPIs) and measurement methods for
program performance against established goals (e.g., scope, timelines,
deliverable quality).
–Builds,
maintains, and executes a clear communication strategy of objectives to
partners and customers, influencing decision-making regarding best practices
for Oracle systems.
Program
Oversight - Program and Operations Management:
–Manages
both technical and non-technical programs and complex, cross-organizational
programs impacting products and business.
–Guides
the work of program staff (e.g., development, release management, customer
success) while providing technical support and direction on removing barriers,
including risks and issues in workflows.
–Maintains
comprehensive program documentation (e.g., status reports, program plans) and
documents risks and issues.
–Ensures
attention to detail in program management from planning to execution and
reporting.
–Leads
regular program status meetings and keeps teams and leadership informed.
–Leads
initiatives within the team to improve operational efficiency and enhance
adherence to service level agreements (SLAs) and productivity targets.
–Ensures
ownership and accountability for forecasting program demands, funding, and resourcing.
–Guides
the deployment of change management for programs, such as priority, scope,
scheduling, or requirement changes.
Program
Oversight - Risk Management:
–Manages
highly complex issues, bottlenecks and/or risks, escalating issues when appropriate.
–Conducts
comprehensive assessments of costs, benefits, and return on investment (ROI) to
inform decision-making and risk mitigation strategies.
–Manages
critical issues while making trade-offs between business needs and technical
constraints.
–Removes
blockers for the program and identifies new technical and resource options to
efficiently deliver solutions and drive adoption.
Process
Efficiency - Process Optimization:
–Leads
program improvement, implementing best practices and driving cross-team process
optimizations to improve processes.
–Organizes
and develops program objectives and workflows, while testing and deploying
cross-functional solutions to address critical business problems.
–Collaborates
with management to initiate and maintain processes and procedures that guide
and assist teams in reaching their goals.
Process
Efficiency - Continuous Improvement:
–Leads
efforts to integrate continuous improvement within programs, driving insights
across many workstreams to generate recommendations that deliver operational
efficiencies.
–Develops
and standardizes data-driven decision-making frameworks, ensuring insights
drive efficiencies.
–Identifies
and addresses gaps to facilitate business-critical improvements to the
solution's availability and reliability.
–Iterates
processes based on feedback and KPIs, analyzing results through retrospectives.
–Defines
requirements and configurations of existing and new development tools, where
applicable.
Collaboration
and Program Leadership - Cross Functional Collaboration:
–Facilitates
collaboration across multiple teams, driving discussions that align priorities
and program goals.
–Leads
medium-scale efforts to optimize processes, identifying and implementing
solutions that enhance team efficiency.
–Delivers
program updates, risks, and opportunities to managers and leadership,
influencing decision-making.
–Develops
relationships with key stakeholders, ensuring their perspectives are integrated
into program planning and execution.
Collaboration
and Program Leadership - Program Leadership:
–Leads
programs to continuously improve organizational efficiency.
–Provides
technical direction and mentorship to cross-functional teams.
–Influences
and guides change at all levels of the group from initiation through delivery.
–Ensures
that the program team and other stakeholders are aligned with the program goals
and motivated, identifying and addressing conflicts and issues.
Data and
Analysis:
–Creates
and automates reporting, partnering with development teams to continue improving
reports, dashboards, forecasts, and models to help manage program execution.
–Utilizes
data to solve moderately complex problems impacting the success of the
program(s), including adherence to SLAs.
–Conducts
analysis on a small number of data sources with moderate complexity, which may
include competitive analysis, trend analysis, and KPI analysis, to drive
data-informed decisions to support the program goals, presenting findings with
immediate teams stakeholders.
Stakeholder
Engagement:
–Acts
as a liaison with or between stakeholder teams, driving effective collaboration
for customer success within Oracle commitments.
–Manages
relationships with internal and external stakeholders to align program
priorities and commitments.
–Identifies
and documents stakeholder needs and works cross-functionally to implement
solutions that enhance satisfaction.
–Identifies
risks to customer satisfaction and advocates for improvements or mitigation.
–Assesses
risks to customer satisfaction and evaluates mitigation efforts, providing
solutions to the immediate team and related teams to ensure alignment on
resolving these risks.
–Helps
balance team priorities and Oracle commitments to ensure optimal coverage and
response to key customer needs, minimizing risks to the program.
Core
Responsibilities
Planning
& Execution:
–Manages
and coordinates moderately complex tasks, monitoring timelines and deliverables
to ensure timely completion and adherence to requirements for a moderately
sized project or initiative. Efficiently delegates, monitors, and prioritizes
work across multiple projects, providing technical oversight and adjusting
plans to address shifts in resources or timelines.
Collaboration
& Partnership:
–Collaborates
across the organization to align on expectations and achieve shared objectives.
Leverages understanding of business leaders, stakeholders, and/or customers to
ensure proposed solutions meet their needs. Supports inclusivity by actively
seeking and listening to diverse perspectives, ensuring others feel heard and
respected.
Problem
Solving:
–Identifies
and addresses moderately complex issues by analyzing a wide range of data
and/or information to identify solutions in accordance with standard practices.
Proactively escalates unresolved or critical issues with a thorough assessment
and suggests potential solutions. Reviews, contributes to, and documents
problem solving strategies.
Continuous
Learning:
–Pursues
learning opportunities to expand knowledge and skills and/or tools in new areas
and stays abreast of the latest industry trends and best practices. Proactively
seeks and leverages ongoing feedback and training to improve skills. Coaches
and mentors junior team members, fostering continuous learning and knowledge
sharing within and across teams.
Continuous Improvement:
–Develops
ideas, recommends updates, and/or collaborates on the implementation of process
improvements to increase the efficiency and effectiveness of processes,
protocols, and workflows across teams, and evaluates the impact on key
stakeholders. Solicits feedback from others on ideas for alternative approaches
and methods for continued improvement.
Performance
and Development:
–Contributes
to the talent development pipeline by participating in candidate interviews,
assessing candidates, and providing hiring recommendations.
