JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
POSITION OBJECTIVES
Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants.
DUTIES & RESPONSIBILITIES
Administration
- To prepare weekly/monthly meeting documents and minutes.
- To organize social events & meetings.
Tenant Communication:
Act as a point of contact for tenants, addressing their concerns, queries, and requests promptly and professionally. Maintain regular communication with tenants to understand their needs and identify areas for improvement. Conduct regular survey and achieve good results.
Problem Solving:
Handle tenant complaints and disputes, working to find solutions and resolve issues in a fair and timely manner. Maintain accurate records of issues, resolutions, and follow-up actions taken.
Tenant Retention:
Implement strategies to enhance tenant satisfaction, engagement, and retention. Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.
Operations:
Collaborate with the operations team to ensure that maintenance, repairs, and service requests are addressed promptly and efficiently. Lead the concierge team to provide good customer service.
Market Research:
Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.
Reporting & Budgeting:
- Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
- Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
- Manage all accounts payable for the property, including collection, and approval of invoices.
- Respond to problems and concerns and ensures compliance with rules and regulations.
Performance Indicators:
- Successful completion of scheduled activities.
- Achieve KPIs.
- Achieve target deliverables for business plans, monthly reports, and budgets.
- Ensure that a high level of professionalism and customer service are always maintained.
- Ability to work under pressure and meet set timelines.
- Client and tenant’s satisfaction.
- Good tenant survey results
- Meet standards and audit requirements.
Knowledge/Experience:
- Tertiary qualification with at least 5 years of experience.
- Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.
- Have a customer-centric approach, prioritizing tenant satisfaction.
- Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.
Attributes/Behaviours:
- Pro-active and achievement orientated.
- Flexible.
- Team player.
- Practical approach with a “can do” attitude.
Location:
On-site –Singapore
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL.
