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Title: Facilities Manager (Network Coverage) - Australia Post
Business unit: Facilities
Reporting to:
- Direct - Senior Facilities Manager
- Matrix - JLL State Facilities Manager, JLL Operations Director, Australia Post – IFM
Key stakeholders: Australia Post JLL Operations Director, JLL Australia Post account team, wider Facilities colleagues, Australia Post Group Property team
Direct reports: Nil
Duties & Responsibilities:
Delivery of the Facilities Team’s services to operate and maintain the Australia Post Enterprise allocated portfolio, including any designated financial, technical, maintenance, procurement, asset and vendor management programs, and to provide facilities administration duties in accordance with company policies, procedures and processes.
It is critical for this role to engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk.
Major Responsibilities:
- Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded to facilitate works
- Responsible for the delivery of customer and property services to a portfolio of buildings
- Carryout building inspections and complete associated reports within the governance timeframe for the allocated portfolio
- Ensure compliance with regulations / requirements of client contract and all facilities procedures
- Manage administration and organisation of information for analysis and presentation to senior management team
- Assist with any duties as assigned by the Facilities leadership team on an as needs basis
- Proactively contribute to the effective and efficient running of the allocated portfolio / facilities, and share ideas for continuous improvement
- Liaison with facilities vendors, coordinate facilities works as and when required in conjunction with JLL Projects & Development Services account team.
- Understand the operational and technical requirements of the elements of the site(s) for which JLL is responsible. Ensure that current contracts are maintained to provide necessary supplies and services
- Ensure compliance with statutory regulations on fire, health and safety standards to maintain a safe and compliance environment
- Deliver facilities-related projects as in line with agreed budget or works plans; ensuring close interaction with affected business units
- Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
- Proactive management and monitoring of Help Desk / service outputs to achieve or exceed standards against agreed key performance indicators and service level targets and report regularly to key stakeholders or as agreed
- Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio.
Employee Specifics:
- Tertiary qualifications in Property, Facilities, or Trade related fields desirable but not mandatory. Demonstrable experience within a similar role will be well regarded.
- 3-7 years of proven experience working in corporate real estate / facilities related fields.
- A demonstrated aptitude for the interpretation and analysis of numerical data with an ability to extract into clear and logical reports with a particular attention to detail.
- Proficient in the use of the MS Office product suite including Word, Excel, Powerpoint and Outlook.
- An understanding that Facilities management services involves the provision of both reactive maintenance and routine maintenance across the allocated portfolio with 24-hour call out / contact requirement
- As there is a requirement to travel to sites across the allocated portfolio, a current and valid Driver’s Licence must be held.
Performance objectives
- Provide superior client service
- Contribute to growth of company
- Meet assigned financial targets
- Enhance own professional and personal skills
Key skills
- Prior experience in facilities, property management, hospitality or related field preferred
- Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialised services is advantageous
- Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
- Experience in front and back office processes is required with strong administration skills, preferably in the FM space
- Strong customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands
- Strong PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
- Demonstrated experience with continuous improvement initiatives
- Demonstrated experience with client reporting and preparation of reports
- Likes being part of a high performing team.
Location:
On-site –Strawberry Hills, NSW
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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