Position Overview
This position is responsible to attend to customers, vendors, staff members and visitors by telephone and in person. As well as the administrative follow-up to control procedures of the position.
This position reports to the Head of Training and Development.
Key Job Responsibilities
Reception functions
• Ensure the needs of telephone or face-to-face communication with customers, vendors, visitors, and contacts with staff members of the company.
• To take telephone calls and properly channel them to the switchboard and transfer them to official extensions, emails, or cell phones.
• Keep control of the reception of incoming correspondence and inform to the responsible for delivery.
• Keep control and organization of the meeting rooms.
• Keep close contact with the Systems department to request updated lists of e-mail addresses, extensions and official cell phones of the company's staff.
• Ensure proper execution of health and safety processes, protocols and access of staff, vendors, and customers to the corporate facilities.
Support in the administrative functions of training.
• Provide support in the internal course arrangements functions.
• Provide support in the organization of documentation received in the department.
• Perform timely and accurate reports for the department and area.
• Perform the functions assigned by the immediate supervisor.
Job Qualifications
• Completed Bachelor's Degree.
• Minimum 1 year of experience in a similar position.
• 1+ year of experience in customer service and commutator management.
• Administrative knowledge.
• Microsoft Office management 70%.
• English proficiency 50% (intermediate-advanced would-be a plus).
Competencies (by core values)
• Hospitality.
• Customer oriented.
• Confidentiality.
• Highly organized.
• Teamwork.
• Effective communication.
• Problem solving.
• Integrity.
Work Environment
Office
Work is performed in an office environment with exposure to room temperature with good lighting. Working conditions will vary from moderately quiet to low noise volumes. Work schedules for the most part will be regular unless special situations require your participation. Team members must comply with the appearance guidelines defined by Encore based on the corporate address code. Due to COVID-19, team members work in a hybrid environment, between home office and normal office. Working in the normal office environment will only be under request or when responsibilities require it. The organization expects the employee to abide by local health regulations. COVID-19 vaccination is a request.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
