Senior Critical Facilities Manager (M3)

Oracle Corporation • MI, United States, US • 1w ago

This role is responsible for leading a team of site support professionals, all at the IC3 level, and ensuring support services are delivered consistently across the campus in alignment with Oracle standards. You will partner closely with Facilities Operations leadership, service teams, logistics, compliance, and site leadership to improve execution quality, maintain strong process discipline, and ensure the site-support model scales with operational complexity. While this role does not manage plant operations directly, it plays a critical role in supporting safe, efficient, and well-governed site execution in a 24/7 mission-critical environment.

Internal Responsibilities

Eligibility and Location Requirements

This position requires U.S. citizenship and is located onsite in Saline, Michigan. Relocation assistance may be available in accordance with Oracle's relocation policies.

Key Responsibilities

Lead the onsite site-support team responsible for administrative coordination, workflow support, records management, document control, and operational support processes for the data center campus.

Provide direct leadership, coaching, performance management, and development for IC3-level site support staff.

Establish clear expectations for service quality, responsiveness, documentation accuracy, process discipline, and support execution across the team.

Oversee day-to-day support processes including scheduling coordination, maintenance-related communications, document tracking, work order support, vendor coordination, meeting logistics, and internal site requests.

Ensure site records, logs, trackers, documentation repositories, and operational support files remain accurate, current, and audit-ready.

Allocate work across the team and maintain effective support coverage for administrative and operational priorities, meetings, recurring workflows, and site events.

Partner with Facilities Operations Managers, service teams, logistics, compliance, and site leadership to support scheduling alignment, operational readiness, and effective communication.

Support planning meetings, outage coordination forums, maintenance reviews, and other site operating rhythms by preparing materials, tracking actions, and following up on deliverables.

Oversee vendor and visitor support processes for non-technical service providers, internal stakeholders, and administrative site interactions, ensuring alignment with site procedures and expectations.

Identify process gaps, documentation issues, workflow inefficiencies, or recurring support challenges and drive continuous improvement across the site-support model.

Ensure disciplined use of CMMS, ServiceNow, document management platforms, and related business systems used to support facilities operations and administrative visibility.

Support onboarding, training, and skill development of site support personnel while reinforcing Oracle standards for professionalism, accountability, and customer service.

Provide regular visibility to site leadership on support workload, process health, staffing needs, service issues, and improvement opportunities.

Help scale the site-support function as campus size, operational activity, and stakeholder needs increase.

Ideal Candidate Profile

5–8+ years of experience in site administration, facilities coordination, office operations, operations support, workplace services, or related business support roles in operational environments.

3–5+ years of experience leading coordinators, administrators, or site-support staff.

Experience supporting facilities, industrial, logistics, healthcare, construction, manufacturing, data center, or other mission-critical or operationally intensive environments is preferred.

Strong understanding of how scheduling support, documentation quality, administrative control, and communication discipline contribute to operational readiness.

Bachelor’s degree in Business, Operations, Facilities, Administration, or related field preferred; equivalent experience also valued.

Skills and Competencies

Strong people leadership with the ability to coach, organize, and develop support staff.

Strong organizational skills with high attention to detail and process accuracy.

Strong communication and coordination capability across operational, administrative, and leadership stakeholders.

Ability to prioritize competing requests and maintain structure in a fast-paced environment.

Strong process discipline and commitment to maintaining accurate, audit-ready records.

Service-oriented mindset with strong professionalism, follow-through, and responsiveness.

Ability to improve workflows and reinforce execution standards across a growing support function.

Preferred Skills / Certifications

Experience with CMMS, ServiceNow, document control systems, maintenance workflow tools, or related operations-support platforms.

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