Oracle Cloud Infrastructure (OCI) is seeking a highly motivated and strategic Senior Program Manager (IC4) to join the Workforce Strategy & People Operations team supporting Data Center Infrastructure. This role is responsible for driving workforce standardization initiatives that enable consistency, operational excellence, and organizational scalability across Oracle's global data center portfolio.
The successful candidate will lead enterprise-wide programs focused on standardizing job architectures, defining and documenting role expectations, developing playbooks, and improving onboarding and workforce readiness across the Delivery organization. This individual will collaborate closely with leaders across Data Center Delivery, Human Resources, Learning & Development, and cross-functional partners to ensure consistency in how work is performed while supporting a positive employee experience and organizational health.
This role requires exceptional program management skills, executive communication abilities, organizational agility, and the capability to influence stakeholders across multiple levels of the organization. The successful candidate brings a proactive, “do what it takes” mindset—willing to pitch in wherever needed, adapt quickly to evolving priorities, and mobilize programs in response to high-priority business needs.
Internal Responsibilities
- Lead the program to standardize data center site staffing models, job titles, role definitions, responsibilities, and job descriptions across the Data Center Delivery organization.
- Partner with functional leaders to document and align role expectations, responsibilities, and career progression frameworks that support organizational consistency.
- Develop and maintain operational playbooks and delivery runbooks that establish standardized ways of working across Data Center Delivery teams.
- Collaborate with subject matter experts to create repeatable processes, documentation, and training materials that enable consistent execution and knowledge transfer.
- Partner with Learning & Development and operational leaders to support training strategies and ensure employees have clear guidance on role expectations and operational procedures.
- Establish governance processes to ensure workforce documentation remains current, scalable, and aligned with business objectives.
- Identify opportunities to improve operational efficiency through process standardization, documentation, and continuous improvement initiatives.
- Bachelor's degree in Business, Human Resources, Organizational Development, Project Management, or a related field; advanced degree preferred.
- 7+ years of program management, operations, workforce strategy, organizational effectiveness, or related experience in a complex, fast-paced environment.
- Demonstrated experience leading cross-functional programs involving organizational transformation, process standardization, or workforce initiatives.
- Experience developing operational documentation, org-charts, playbooks, standard operating procedures (SOPs), or runbooks.
- Strong understanding of organizational design, workforce planning, or talent operations is highly desirable.
- Experience partnering with Human Resources and business leaders to analyze workforce metrics and organizational health indicators.
- Exceptional written and verbal communication skills with the ability to present to executive leadership.
- Proven ability to influence without direct authority and successfully manage multiple stakeholders across geographically dispersed teams.
- Strong analytical and problem-solving skills with experience using metrics to drive decision-making.
- Highly organized with excellent project planning, prioritization, and execution capabilities.
- Experience supporting large-scale operational organizations, cloud infrastructure, or data center environments is preferred.
Successful candidates will demonstrate:
- Strategic thinking with strong operational execution.
- Exceptional attention to detail while managing multiple complex initiatives.
- Ability to simplify ambiguity into scalable, repeatable processes.
- Strong relationship-building and stakeholder management skills.
- Executive presence with confidence interacting with senior leadership.
- A collaborative mindset focused on enabling organizational excellence.
- Continuous improvement mentality with a passion for operational consistency and employee experience.
This role offers the opportunity to shape the future workforce experience for one of the world's fastest-growing cloud infrastructure organizations. By driving standardization, improving readiness, and enabling organizational excellence, you will play a critical role in scaling Oracle Cloud Infrastructure's global Data Center Delivery organization while enhancing the employee experience across our expanding portfolio.
External Responsibilities
- Lead the program to standardize data center site staffing models, job titles, role definitions, responsibilities, and job descriptions across the Data Center Delivery organization.
- Partner with functional leaders to document and align role expectations, responsibilities, and career progression frameworks that support organizational consistency.
- Develop and maintain operational playbooks and delivery runbooks that establish standardized ways of working across Data Center Delivery teams.
- Collaborate with subject matter experts to create repeatable processes, documentation, and training materials that enable consistent execution and knowledge transfer.
- Partner with Learning & Development and operational leaders to support training strategies and ensure employees have clear guidance on role expectations and operational procedures.
- Establish governance processes to ensure workforce documentation remains current, scalable, and aligned with business objectives.
- Identify opportunities to improve operational efficiency through process standardization, documentation, and continuous improvement initiatives.
- Bachelor's degree in Business, Human Resources, Organizational Development, Project Management, or a related field; advanced degree preferred.
- 7+ years of program management, operations, workforce strategy, organizational effectiveness, or related experience in a complex, fast-paced environment.
- Demonstrated experience leading cross-functional programs involving organizational transformation, process standardization, or workforce initiatives.
- Experience developing operational documentation, org-charts, playbooks, standard operating procedures (SOPs), or runbooks.
- Strong understanding of organizational design, workforce planning, or talent operations is highly desirable.
- Experience partnering with Human Resources and business leaders to analyze workforce metrics and organizational health indicators.
- Exceptional written and verbal communication skills with the ability to present to executive leadership.
- Proven ability to influence without direct authority and successfully manage multiple stakeholders across geographically dispersed teams.
- Strong analytical and problem-solving skills with experience using metrics to drive decision-making.
- Highly organized with excellent project planning, prioritization, and execution capabilities.
- Experience supporting large-scale operational organizations, cloud infrastructure, or data center environments is preferred.
Successful candidates will demonstrate:
- Strategic thinking with strong operational execution.
- Exceptional attention to detail while managing multiple complex initiatives.
- Ability to simplify ambiguity into scalable, repeatable processes.
- Strong relationship-building and stakeholder management skills.
- Executive presence with confidence interacting with senior leadership.
- A collaborative mindset focused on enabling organizational excellence.
- Continuous improvement mentality with a passion for operational consistency and employee experience.
This role offers the opportunity to shape the future workforce experience for one of the world's fastest-growing cloud infrastructure organizations. By driving standardization, improving readiness, and enabling organizational excellence, you will play a critical role in scaling Oracle Cloud Infrastructure's global Data Center Delivery organization while enhancing the employee experience across our expanding portfolio.
