Senior Manager, Entertainment New Build

The Walt Disney Company • London, London, United Kingdom • 2d ago

About the Role & Team

The Senior Manager, Entertainment New Build, reports to the Director, Entertainment New Build supportingtheprogramdevelopment, vesseldeliveryand operational readiness of Disney Cruise Line’s newest vessels.

You will be responsible for providing strategic and critical analytical, decision, and communication support to drive and align project scope and delivery on behalf of DCL Entertainment, Mainstage, Youth Activities, Port Adventures and Technical Operations along with Walt Disney Imagineering throughout the project life cycle.

You’lljoin a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together throughCollaborationand caring deeply for ourCommunity. These values shape how we work and how we support one another every day.

This role will be based in our London Hammersmith office, 4 days a week, with eithera Mondayor Friday working from home. You will also berequiredfor occasional international travel.

What You Will Do

Drives the development of the program for new shipbuilding projects, including guest venue requirements and validation, back of house space requirements,crewingand circulation.

Ensuring program requirements are implemented into the General Arrangement at eachstageproject, acting as a liaison between WDI & DCL Entertainment Operations.

Responsible for developing the primary Entertainment program to provide an outline of the number, type and scale of shows required to effectively activate the ship for the Guests based on feedback from Operational partners, Disney Live Entertainment(DLE)partners, number of venues and proposed itineraries.

Lead the Client Request process between Entertainment Operations and Disney Live Entertainment to define andagreethe shows to be produced.

Liaise with the Entertainment Operations team throughout the New Build process tosolicitcontinual feedback to design evolutions, provide regular progress reports and mediate between overlapping program requirements.

Develop and manage OFE lists to support the set-up and initial opening of the ship for all Entertainment areas, including collaboration with Operational partners for current supplies andtimelyinput.

Coordinate DCLEntertainmentoperational readiness efforts. Providing planning and communication support for the following pre-launch activities; vessel commissioning team set up, crew training and costuming,logisticsarrangements for crew embarkation, and operational completion of crew and guest spaces.

Provide leadership and guidance to the New Build VCT Cruise Director during the commissioning and opening phases of the project,includedriving daily collaboration between WDI and DLE partners for the turnover of the venues and the opening of the shows.

In addition to New Build projects, to similarly support Dry Dock projects in the areas outlined above.

Required Qualifications & Skills

Bachelor's degree in Business, Hospitality Management, Entertainment Management, Maritime Studies, ProjectManagementorcomparable experience

Extensive senior leadership experience in cruise line operations, includingexpertisein managing large projects and teams.

Experience supporting new build, commissioning, launch, drydockor major operational transformation projects.

Confidence incollaborating with design, construction, or imagineering teams throughout a project lifecycle

Highly motivated self-starterableto manage multiple priorities in a fast-paced work environment.

Strong verbal, written, presentation skills.

Demonstrated strong partnering skills.

Good problem solving and continuous improvement process skills.

Proven ability toinitiate, organize, prioritize, take, and provide direction, and complete multiple tasksin a timely manner.

Ability to work in a team environment with strong interpersonal skills and positive demeanor.

Flexibility with work schedule, including weekends and holidays.Must be able to travel extensively asrequired.

The Perks

25 daysannual leave

Private medical insurance & dental care

Complimentary admission to eligible Disney Theme Parks, giving you the opportunity to experience the magic we create and make memories of your own. Admission is subject to availability, capacity restrictions, applicable rules, block-out dates, and eligibility requirements.

Access to a wide range of Disney discounts on Disney merchandise, Disney Food & Beverage, Disney Resort Hotels, Disney Cruise Line, Adventures by Disney, National Geographic Expeditions, and more. Offerings are subject to availability and may be seasonal, and subject to applicable rules, restrictions, and eligibility requirements.

Excellent parental and guardian leave

Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds,experiencesand perspectives.

We will ensure that individuals with disabilities areprovidedreasonable accommodation toparticipatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Please contact us to request accommodation.