JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As a Facilities Coordinator/Receptionist at JLL, you'll be the welcoming face of our workplace while ensuring seamless day-to-day operations behind the scenes. This dual role combines professional front-of-house service with comprehensive facilities coordination, supporting a workplace environment where everyone is empowered to thrive. You'll manage visitor experiences, coordinate essential workplace services, oversee vendor relationships, and support operational logistics that keep our teams productive and our spaces running smoothly. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and this role sits at the heart of that experience. You'll work closely with operations teams, building management, and service providers to maintain a safe, welcoming, and efficiently run workplace that reflects our commitment to excellence and collaboration.
An overview of the role:
- Serve as the primary point of contact for all visitors, contractors, and guests, delivering a professional and welcoming front-of-house experience that sets the tone for our workplace culture.
- Manage visitor registration, sign-in processes, non-disclosure agreements, and site access administration, including badge management, access pass requests, and maintaining accurate records for employees, visitors, and temporary personnel.
- Coordinate inbound and outbound mail, courier services, and parcel handling while maintaining an organised and professional reception environment.
- Oversee the provisioning of office and employee supplies, including consumables, stationery, kitchen supplies, and food and beverage services, monitoring inventory levels to ensure uninterrupted operations.
- Coordinate routine facilities services and maintenance activities such as cleaning, HVAC systems, indoor plant maintenance, coffee and kitchen services, and other scheduled workplace maintenance, acting as liaison with vendors to ensure quality and timely resolution.
- Validate and process invoices for workplace services, supplies, and vendor-provided goods, tracking payment status and supporting budget management through accurate record keeping.
- Support the Operations team with logistics for team meetings, workshops, visitor coordination, employee engagement activities, and workplace activation programmes that strengthen our culture of collaboration.
- Assist with workplace logistics including office moves, workstation setups, ergonomic assessments, and equipment deployment in partnership with Operations and IT teams.
- Maintain operational trackers, reporting tools, and performance metrics covering front-of-house services, budget tracking, expenditure reporting, and vendor performance scorecards.
Sounds like you? This is what we are looking for:
- Demonstrated experience in reception, front-of-house services, or facilities coordination roles with proven ability to multitask across various duties.
- Proficiency in desktop applications including Word, Excel, Outlook, and PowerPoint with strong keyboard and computer skills.
- Strong verbal and written communication skills with excellent presentation abilities and active listening skills.
- Knowledge of building services and general building maintenance operations.
- Highly organised with excellent planning skills and attention to detail, able to manage competing priorities in a fast-paced environment.
- Proven ability to work independently and collaboratively as part of a team, maintaining confidentiality and professionalism at all times.
- Client-focused mindset with a passion for service excellence and building positive relationships with diverse stakeholders.
- Formal tertiary qualifications in Management, Business, Operations or Project Management, Building or Facilities Management, or related discipline (preferred).
- Experience coordinating vendor relationships and service providers in a corporate or commercial environment (preferred).
Benefits:
- Great employee discounts off fitness, wellbeing & other renowned brands
- 18 weeks paid maternity leave
- Private Health Insurance Discounts
- Active Social Club
- Employee assistant program
- Novated Lease for EV cars
- Paid time off for volunteer work
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ524785
Location:
On-site –Melbourne, VIC
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view ourCandidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL.
