Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.
The Company
Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We’re more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas, and be yourself.
Job Purpose
This position is responsible to provide technical customer support through task assigned processes using updates, testing, QA (quality assurance) and diagnosing the root cause of problems by troubleshooting to ensure product functionality is optimised.
Job Duties and Responsibilities
Each day will present you with new challenges and opportunities to test and grow your skills. As an Applications Engineer with MTS, you’ll be responsible for but not limited to:
o Provides technical customer support through task assigned processes using updates, testing and QA methods to ensure product functionality.
o Diagnose root cause of problems, troubleshoot and issues/repairs within SLA (Service Level Agreement) timeframes.
o Day time support telephone – resolves system issues effectively and efficiently to ensure functionality as soon as practicable.
o Successfully connect to client site to verify and reproduce the problem to diagnose root cause.
o Opens and completes support tickets as required whenever the issue requires action, code changes or consumes more than thirty (30) minutes of support time.
o Identify and develop customisation need such as reports per customer requirements.
o Documents the functionality clearly and concisely.
o Ad hoc projects as required.
o Provide support to other members of the customer services team.
o Effective, efficient and accurate use of business systems including but not limited to SharePoint, Corporate Traveller and expense reporting.
o Collaborates and communicates across business units within MTS to achieve goals and objectives.
o Complies with corporate Customer Support processes.
o To maintain compliance to all legislative, MTS and customer site policies, rules and requirements.
o Reinforce awareness and demonstrate commitment that safety is our top priority and “zero accidents” is achievable.
Required Skills
o Tertiary qualification in IT or related field.
o Advanced computer skills with knowledge of computing languages such as C, C++, SQL and/or scripting languages.
o Knowledge of mining operations preferred.
Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
