Position Overview
The Operations Manager (OPM) has overall responsibility for the on-site planning and execution of the assigned projects specific to Special Events/Exhibits and Trade Shows lines of business. The OPM is responsible to manage and execute the installation and dismantle within the estimated, approved budget by planning, administering, and managing the onsite Hargrove team. The Senior Operations Manager has advanced levels of expertise and ability as it relates to show size, scale and custom components. They have the additional responsibility of supporting the Group Managers with training and mentoring of fellow staffers and supporting corporate initiatives such as workflow development and standard operating processes and procedures. Reports to the Sr Operations Manager, Trade Show.
Key Job Responsibilities
Special Events/Exhitbits
- Work with Event Manager or Producer on medium-to-high profile clients that have defined SOW, T90 and above complexity and $3M+ in revenue.
- Manage pre-show planning, budget estimation, inventory evaluation, equipment rentals, pulling & preparing assets for shipment, transportation coordination, truck loading, show site installation & dismantle, and warehouse recovery of assets.
- Own large shows ensuring core event deliverables.
- Attend assigned production meetings to learn the overall project scope.
- Attend client meetings and site inspections as required.
- Submit labor calls to the Planning Office and the efficient use of union personnel on all Hargrove projects to ensure financial success.
Event Planning and Execution
- Participate in Project Planning Meeting owned by the Event Manager or Producer.
- Own the project production schedule that includes the areas of work, start and end times, and labor requirements per budget/ scope.
- Submit a load list of all equipment needed to the warehouse for asset prep, staging and loading.
- Provide delivery times and truck requirements to the Transportation Department to ensure the right equipment is delivered at the right time to the appropriate location.
- Enure the loading of equipment is handled and completed properly.
- Develop the Project Organizational Chart that details the staffing requirements of the show.
- Own rental equipment orders and budget.
- Confirm all dates and times associated with the production schedule to ensure equipment delivery, installation and dismantle are successful.
- Oversee the truck loading to ensure the right equipment is loaded on the right trailer in a manner that will eliminate the risk for damage in coordination with the Dock Manager.
- Be on-job site from beginning of event install through dismantle.
- Be the Safety Officer on show site to include safe work talks, a safe work environment and enforcement of the “Collective Bargaining Agreement”.
- Ensure all union workers sign in and out all union workers along with approving time sheets.
- Lead daily meetings with staff on show site.
- Develop a dismantle plan which includes trucking, labor, and show specific items to be saved.
- Write a post-show report evaluating all aspects of the job and areas of improvement.
Organizational Leadership
- Provide trusted leadership to the cross organizational team to build consensus on the vision, strategy, and execution of each project.
- Participate and support corporate initiatives for improving infrastructure, processes and procedures
Job Qualifications
- 3+ years of on-site management experience in special events and trade shows
- Excellent customer service skills and the ability to work with cross-functional teams across many levels of management, including the executive leadership
- Budget monitoring and management
- Works well both independently and as a team player, both in the office and at show site with little to no supervision
- Fluent using the English language, along with excellent written and oral communication skills
- Positive approach to teamwork and problem solving
- Detail oriented, strong organizational skills, and works well under pressure
- Microsoft Office 365 experience preferred
- Ability to read technical drawings
- Ability to pass a high-level background check
- Must be available to work evenings, weekends, and holidays as required
- Willingness to travel (<50%)
Competency Group
Deliver World Class Service
Do The Right Thing
- Demonstrates Self-Awareness
Drive Results
See The Big Picture
- Decision Quality
- Manages Complexity
Value People
Physical Requirements
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.
Physical Requirements | Hours Per Day | | Lifting Requirements | Frequency |
Sitting | 2-4 Hours | | Lifting 0 - 15 lbs* | Frequently |
Standing | 6-8 Hours | | Lifting 16 – 50 lbs* | Frequently |
Walking | 6-8 Hours | | Lifting 51 - 100 lbs | Occasionally |
Stooping | 0-2 Hours | | Lifting Over 100 lbs | Never |
Crawling | 0-1 Hours | | | |
Kneeling | 0-1 Hours | | Carrying Requirements | Frequency |
Bending | 0-2 Hours | | Carrying 0 - 15 lbs* | Frequently |
Reaching (above your head) | 0-2 Hours | | Carrying 16 – 50 lbs* | Frequently |
Climbing | 0-1 Hours | | Carrying 51 - 100 lbs | Occasionally |
Grasping | 0-2 Hours | | Carrying Over 100 lbs | Never |
| | | | |
Auditory/Visual Requirements | Frequency | | Pushing/Pulling Requirements | Frequency |
Close Vision | Frequently | | Pushing/Pulling 0 - 15 lbs* | Frequently |
Distance Vision | Frequently | | Pushing/Pulling 16 – 50 lbs* | Frequently |
Color Vision | Frequently | | Pushing/Pulling 51 - 100 lbs* | Occasionally |
Peripheral Vision | Frequently | | Pushing/Pulling Over 100 lbs | Never |
Depth Perception | Frequently | | *Identifies the physical requirements that team members perform without assistance. |
Hearing | Frequently | |
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Hargrove based on an individual hotel or a representation of hotels in that city or area.
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Hargrove based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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