We are looking for an experienced solution consultant to help design, configure, activate and support the education, knowledge sharing, and product release communications for our internal solution consultants that support the Oracle Health Population Health solutions across Federal agencies including the Department of Defense, United States Coast Guard, Veterans Affairs and Indian Health Service. The Federal Consulting team is a group of hard-working, knowledgeable, passionate members who want to shape the electronic health records systems for active-duty service men and women, their beneficiaries, our Nation’s Veteran’s, American Indians, and Alaska Natives.
A Sr. Knowledge Leader is an experienced solution consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to multiple solutions and the consultants that are supporting the program. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. As a member of the Consulting organization, you are responsible for ensuring that quality solution learning content is delivered in a timely manner, at budget, and to our customer's satisfaction. This involves working closely with the Learning Instructors to understand and manage the customer's expectations.
Responsibilities
The Senior Knowledge Leader will be expected to:
- Provide domain, implementation approach, and workflow design expertise
- Author and develop associate-facing content leveraging technical and methodology documentation
- Educate associates to appropriately leverage methodology and standard recommendations
- Consult with cross-functional internal stakeholders to identify priorities for standard content enhancements, process improvements, methodology updates, and resulting client impacts
- May be asked to monitor and/or manage issues logged via problem management process
- Execute process improvement strategies
Basic Qualifications:
- 5-7 years of overall experience in relevant functional or technical roles including knowledge and experience with the Oracle Health EHR Millennium product(s). Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus.
- Ability to communicate effectively and build rapport with team members and other internal stakeholders.
- At least 2 years healthcare information technology (HCIT) consulting, HCIT support and/or other client-facing or information technology (IT) solution work experience
- Knowledge and experience with building and configuration of EHR product which is leveraged in training, content creation and support of client and team
- Experience in Population Health is strongly preferred
- Experience in relevant functional and technical roles including knowledge and experience with the Oracle Health EHR Population Health product(s) is required to be considered for this role
Expectations:
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
- Perform other responsibilities as assigned
Internal Responsibilities
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External Responsibilities
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