JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
An exciting period of growth is on the horizon for our team, and we're looking for exceptional talent to join us at the start of Q1 2027. We believe in building relationships early, which is why we're offering a preview of this upcoming role and starting the conversation today.
We invite you to review the role requirements and, if it aligns with your career aspirations, submit your application now. Our recruitment team is eager to connect, review your resume, and schedule a preliminary discussion to explore how you can be a part of our future success.
Job Description:
The Account Leader, MTS Service is the operational and strategic single point of contact for a large, complex, multi-location customer account. Reporting to the North America Head of MTS, you own end-to-end accountability for service delivery, financial performance, MTS delivery strategy, and client satisfaction. Your scope spans account staffing, SLA performance, budget management, and quality assurance—acting as the embedded operational leader for this critical partnership. You'll partner closely with the JLL Account Manager on commercial strategy while owning all MTS delivery, performance, and capability decisions.
This is both a leadership and account management role grounded in operational rigor and client impact. You'll move between strategic decisions (PM strategy and capability roadmaps, staffing model optimization, service expansion) and direct execution (SLA monitoring, quality audit ownership, technician team management). Success requires the ability to own account profitability and customer satisfaction simultaneously, drive accountability through a dedicated MTS team, and champion a shift from reactive to proactive service delivery.
What sets this role apart is the opportunity to transform account service delivery—building a world-class, outcome-focused partnership that demonstrates MTS's capability to deliver technical excellence, operational reliability, and strategic value to a marquee client. MTS Service Delivery Managers will report to this leader.
What your day-to-day will look like:
Account Operations & Performance Leadership
Monitor and own all account KPIs at risk (response time, first-call resolution, technician utilization, SLA compliance, budget performance, customer satisfaction)
Make decisions on account staffing—team structure, technician assignments, skill mix, and permanent vs. contract labor deployment—to balance service quality with profitability; execute staffing adjustments through standard JLL approval processes
Strategy, Capability & PM Effectiveness
Monitor all PM effectiveness metrics; collaborate with TSSO, engineering experts, and quality leadership to refine PM programs, reduce reactive work, and optimize maintenance schedules over time
Financial & Account Performance
Quality & Client Satisfaction
Staffing, Team Development & Collaboration
Collaborate cross-functionally with TSSO, Quality & Business Intelligence, Fleet Operations, and Account Management; align on strategy and solve complex operational or technical challenges
What you'll bring:
Required qualifications:
Bachelor's degree in Engineering, Business, Operations Management, Facilities Management, or a related field
Hands-on understanding of technical services operations—mechanical, electrical, plumbing, HVAC, or building systems—sufficient to credibly lead technical teams and engage with clients
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams); comfort with operations management and reporting systems
Preferred qualifications:
Experience managing multi-location customer accounts or complex service delivery environments
Background in preventive maintenance program development, facilities reliability optimization, or similar capital-intensive environments
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
185,000.00 – 230,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
Remote –Nashville, TN, Olympia, WA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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