Overview
Deliver industry leading results in Group and Event LEAD capture and closure. Manage catering and Group accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are acheived or exceeded. Responsible for soliciting new catering and Group sales accounts and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage, and room rental segments. Manage upcoming groups and events, and meet clients' needs through active commmcaiton, planning, and team leaderships.
Responsibilities
- Provide excellent service for all events and act as the primary resource for all fuctions at the hotel.
- Respond within set guidelines to inbound LEAD flow, as directed by HEI LEAD program and via the Sales leader for the hotel.
- Solicit new and existing accounts to meet and exceed reveue goals through telephone prospecting, outside sales calls, site inspections and written communication.
- Achieve or exceed set Sales Goals for LEAD Closure and Transactions.
- Manage LEAD flow from intial contact through propsal and closed statuses.
- Participat in the research process for the Comp Set's products, services, and pricing and use it to develop startegic business plans.
- Maximize revenue by selling all facets of the hotel to previous, current and potential clients, including room rental, A/V and other revenue generation opportunities.
- Participate in sales blitzes.
- Consistently book and participate in the re-booking of repeat business by having a track record of long term client relationships.
- Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the associate for groups and catering events.
- Excellent knowledge of computers, specifically Delphi, Word and Excel.
- Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Qualifications
- Prior experience in the field of hospitality with specific experience in catering sales is essential.
- 1+ year in catering sales or convention services required.
- High School Diploma required; Bachelor’s Degree preferred.
- Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
- Knowledge of sales skills, revenue management, training, and motivation of peers.
- Knowledge of hotel features, benefits, and competing hotels within the market.
- Ability to execute appropriate action plans.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Ability to work effectively under time constraints and deadlines.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
