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Senior Onboarding & Maintenance Specialist
The Senior Onboarding & Maintenance Specialist is a member of the Core-OTA Onboarding & Maintenance team, part of Core-OTA Connectivity and Solutions, and works with our API-connected strategic partners and vacation rental property managers to enable their properties on the Expedia Group platform. The Senior Onboarding & Maintenance Specialist will lead the full lifecycle of these projects, including partner information collection, property configuration, product enablement, and partner training.
What you’ll do:
Serve as operational point of contact internally and externally, knowledgeable about strategic partner specifications, vendors, and EG APIs
Own processes improvements and maintain feedback loops, with internal and external partners, to ensure the voice of the partner is heard
Coach and mentor team members on processes and best practices
Manage large-scale projects for connected strategic partners
Lead the development of global process documentation and help define the standards for excellence
Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement
Onboard connected partners, enable products for existing partners, and load new merchandising campaigns in conjunction with commercial teams
Track and provide data on key performance indicators, including timelines and handle times
Communicate updates throughout project lifespan with clients and internal partners on various teams
Own and participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities
Who you are:
Experience in implementation management, client services project management, engagement management or similar experience in a partner-facing role
Intermediate+ knowledge of Excel and working with large sets of data is necessary; experience with SQL preferred
Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.)
Experience with XML and JSON preferred but not required
Strong communication/interpersonal skills; proven experience dealing with diverse, international teams and partners, building agreement and cooperation, and coaching/advising others
Strong leadership and project management skills; ability to prioritize projects and initiatives simultaneously
Ability to learn new software and technical processes quickly
Experience establishing metrics, reporting on results, and adjusting procedures to improve results
#LI-LM1
The total cash range for this position in Seattle is $82,500 to $115,500. Employees in this role have the potential to increase their pay up to $132,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Dallas is $72,500 to $101,500. Employees in this role have the potential to increase their pay up to $116,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Austin is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
