About Guaranteed Rate Companies:
The Guaranteed Rate Companies is a leader in mortgage lending and digital financial services. Headquartered in Chicago, the Guaranteed Rate Companies has more than 7,000 employees in over 850 branches across the U.S., serving all 50 states and Washington, D.C. Since its launch in 2000, Guaranteed Rate Companies has helped more than 1 million homeowners with home purchase loans and refinances, with a total loan volume of more than $116 billion in 2021 alone. The company has cemented itself as an industry leader by introducing innovative technology, offering low rates and delivering unparalleled customer service. Honors and awards include: Top Lender for Online Service for 2018 by U.S. News & World Report; Best Mortgage Lender for Online Loans and Best Mortgage Lender for Refinancing by NerdWallet for 2021; HousingWire’s 2020 Tech100 award for the company’s industry-leading FlashClose℠ technology; No. 3 ranking in Scotsman Guide’s 2021 list of Top Retail Mortgage Lenders; Chicago Agent Magazine’s Lender of the Year for six consecutive years; and Chicago Tribune’s Top Workplaces list for seven consecutive years. Visit rate.com for more information.
About this Role
You will be the first point of contact and advocate for all incoming customer questions, issues, and concerns for the new HELOC Product. Must be able to multitask by taking daily inbound calls, working daily tasks in order of receipt and sales escalations. Will be trained on the HELOC product, the origination and phone systems.
Pay Range: 45k plus bonus
Daily Duties:
Educate the VPs and Clients on the product
Answer all incoming calls from clients and VPs
Answer client and VP emails
Work and complete daily tasks in Loan Origination System
Basic income review, property legal description, cancel loan applications, manual notary reschedule closings
Escalate loans to the Fraud and Trust team as needed
Review daily pipeline scrubs
Triage/troubleshoot issues and escalations
Training sessions/Q&A for the VPs
Attend weekly team huddles
Stay within SLA’s
What We Look For:
BA/BS from an accredited university or 1+ years in a customer facing mortgage processing role.
Complete any and all compliance trainings on time
Ability to work in a very fast environment
A problem solver, multitasker and be able to work independently as needed
Flexible and be able to pivot daily to change
Benefits To You:
Competitive salary and growth opportunities
Performance based bonus
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
