POSITION SUMMARY
The Table Games Dealer is responsible for the running of a table game in a professional manner. Protecting company assets by adhering to company policies and all state and regulatory compliance to include Internal Controls Policies and Procedures, the Responsible Gaming Plan and Title 31. The Games Dealer is responsible for providing an exciting environment and World Class Service by delivering Old-World Hospitality and Charm.
GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the work in this class and are not all inclusive.
- Responsible for conducting operation of Table games with strict adherence to Internal Control Policies and Procedures and Game Rules
- Required to know and deliver the company core values
- Ensures proper documentation of any presented pit paperwork (fills, markers etc.)
- Responsible for accuracy of table bank
- Explains rules and answers questions for guests
- Notifies shift supervisor of irregularities in customers play
- Maintains a clean and safe environment
- Responsible for attending to guests needs
- Required to enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs
- Responsible for effectively handling customer concerns and requests
- Required to always maintain complete confidentiality of all company information
- Acts in the capacity of other positions on an as needed basis
- Provides excitement by providing Old-world Hospitality and Charm
- Performs all job duties in a safe and responsible manner
- Performs other duties as may be assigned by department and/or company management
WORKING CONDITIONS
Must have ability to:
- Must be able to sit / stand / walk for long periods of time
- Must be able to work in a fast-paced Casino Environment:
- Low Lighting
- Noise / loud music
- Multiple distractions while multi-tasking
- Must be able to work all shifts including holidays, nights, weekend hours
- Be physically mobile with the ability to move around all work areas effectively and efficiently with reasonable accommodations
- Ability to push, pull, carry, and lift up to 25 lbs.
- Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces or crowded conditions
JOB QUALIFICATIONS
The Table Games Dealer must be a minimum of 18 years of age. Possess professionalism and ability to handle high levels of stress. Must be flexible with all different schedules. Days-off and shift may be subject to change during employment dependent on company need. Must be able to work overtime when needed. This position spends majority of the shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume. High School Diploma or equivalent required. Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos. Maintain confidential information.
COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:
- Attend required training sessions offered by the casino
- Obtain required license(s)
- Perform the duties described in compliance with local laws and regulations
- Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
- Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
- Knowledge of the property’s programs to address problem gambling
- Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
- Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
- Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of
- del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
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