About Us
HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. The role will require ad hoc travel to properties with the sales manager spending multiple days on property (70%), as well as days where the sales manager will work remotely from a home office (30%).
Responsibilities
- Solicit new and existing accounts to meet and exceed revenue goals through prospecting, outside sales calls, site inspections and written communication.
- Achieve or exceed Sales Goals related to sales transactions and Lead closure rates.
- Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
- Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts.
- Respond to inbound Lead Flow quickly and efficiently to close new business within set time parameters
- Detail Banquet and Catering events accurately in proposal, contract and sales systems whilst ensuring all stakeholders are aware of details and changes.
- Experience selling to a variety of market segments including Catering and Group (BT experience is also a plus).
- Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the associate for groups and catering events, as needed.
- Monitor group room blocks and pick up, generate detailed resumes for the operating departments, as needed
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
- Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
- Comply with attendance rules and be available to work on a regular basis.
- Prepare correspondence to customers, internal booking reports and file maintenance.
- Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required.
- Attend trade shows, community events and industry meetings.
- Knowledge of market trends, competition and key customers of the hotel.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Qualifications
- High school or equivalent education required. Bachelor’s degree preferred.
- 1+ years of past sales experience preferred.
- Essential prior experience in the field of hospitality with specific experience in detailing events.
- Must have experience at varying sized and tiers of Hotels and Resorts
- Ability to be flexible with work location and travel.
- Ability to respond, evaluate and close business opportunities (Leads)
- Good working knowledge of multiple brands and Hotel Sales Systems (e.g. Delphi FDC, CiTy)
- Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Knowledge of sales skills, revenue management, training, and motivation of peers.
- Knowledge of hotel features, benefits, and competing hotels within the market
- Ability to execute appropriate action plans.
- Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
- Able to set priorities, plan, organize, and delegate.
- Written communication skills to be concise, well organized, complete, and clear.
- Ability to work effectively under time constraints and deadlines.
- The ability to effectively communicate with supervisors, coworkers, public, guests, and vendors.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
