At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
UnitedHealthcare Global provides employer solutions for globally mobile populations. The Strategic Client Executive (SCE) is the owner of the individual client relationship.
The SCE manages ongoing client, broker and consultant relationships for an assigned book of business and is responsible for persistency goals and upselling within their book. They are responsible for representing their clients internally as advocate and coordinating with other functional areas within the company to implement client benefits, complete projects and address service needs. Will work closely with new business sales teams on prospective clients to support finalist meetings and manage implementation when cases are sold. SCE is responsible for the up-selling of appropriate services and products, renewal of existing contracts and retention of membership and client satisfaction.
Must be self-sufficient, able to take direction, and be able to work in a less structured environment with minimal supervision. May be a resource, coach and teacher to others. Must be able to assess and interpret customer needs and requirements and identify solutions and company capabilities. Can translate concepts into practice. Able to work on complex problems and issues and provide innovative and effective solutions that support both the client and the company’s goals and objectives.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Establishes and maintains solid professional and personal relationships with customers and consultants presenting a positive image of UHC Global
- Develops relationships with influencers within the client organization
- Delivers growth and ensures retention of the book of business across all lines of business (e.g., insurance, risk, assistance, travel and medical)
- Secures new business within book of business (upsell)
- Directs strategic, customer specific initiatives, which deliver ‘value added’ services through the execution of client specific business plans
- Develops and executes on Executive Briefing Document (EBD) for each client and updates at a minimum quarterly; demonstrates understanding of clients culture, population, earnings, competitive and economic pressures, social responsibility/foundation, and makes connections with B2B partners where appropriate Develops internal network throughout UHG
- Leads cross functional AMT to deliver superior service to customers, including leading and/or facilitating regular internal AMT calls with action plans and external calls with customers
- Monitors clients medical insurance plan financial performance and leads renewal planning and negotiations to support UHCG profitability objectives Participates in broker and consultant meetings
- Leads and facilitates proposals for RFP’s on existing business
- Assists with implementation of new business
- Ensures operations understands client requirements and expectations Manages escalated client issues to resolution
- Notifies client of any operational situation (e.g., system outage, strike in a foreign country, etc.) that may impact service Leads internal and/or external case reviews with SME support from appropriate functional areas Partners with external vendors in support of clients initiatives and programs
- Updates and maintains data integrity of client databases and sales tools on a timely basis (e.g. SFDC).
- Drives client participation to 100% completion of annual customer satisfaction surveys (NPS); creates strategy to move passives to promoters. Addresses detractors concerns to move to passive.
- Understands customer market issues including earnings, market conditions, competitors, etc.; listens to earnings calls and updates EBD accordingly
- Participates in personal development (MAP Self Assessment, requests for training, etc.)
- Attends and participates in one-on-ones with manager
- Manages client receivables Leads delivery of customer reports with support from business partners, as appropriate Models UHG culture
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Insurance License
- 5+ years of experience in healthcare sector
- 3+ years of client day-to-day engagement experience
- Sales experience
- Proficient presentation skills
- Valid passport
- Japanese speaking candidates
- Good business financial acumen
Preferred Qualifications:
- Global experience
- UHC product knowledge
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $60,000 to $130,000 annually. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
Job Type: Full-time
Pay: $60,000.00 - $130,000.00 per year
Application Question(s):
- Are you proficient in presentation skills?
- Do you have good business financial acumen?
Experience:
- healthcare sector: 5 years (Preferred)
- client day-to-day engagement: 3 years (Preferred)
- sales: 1 year (Preferred)
Language:
License/Certification:
- Insurance License (Preferred)
- passport (Preferred)
Work Location: Remote
