Description
Job Information:
Title: Computer Associate (SW) I-III, Security
Opening Date: 08/05/2024
Closing Date: 08/26/2024
Authority: TA/OA
Department: Security
Division/Unit: Security Command Center
Reports to: Chief, SCC/Vulnerability Mitigation & New Technology
Work Location: Various
Hours of Work: 8AM – 4PM
Compensation:
Salary:
Computer Associate I (TA): $83,690 - $100,884 (New Hire Rate: $72,774; Rep by DC-37)
Computer Associate II(TA): $90,110 - $109,059 (New Hire Rate: $78,357; Rep by DC-37)
Computer Associate III (TA): $96,239 - $122,506 (New Hire Rate: $83,685; Rep by DC-37)
Computer Associate I (OA): $80,924 - $97,553 (Represented by TWU)
Computer Associate II (OA): $87,135 - $105,456 (Represented by TWU)
Computer Associate III (OA): $93,061 - $118,463 (Represented by TWU)
ALL APPLICANTS MUST BE PERMANENT CIVIL SERVICE IN THE TITLE OF COMPUTER ASSOCIATE (SOFTWARE) IN ORDER TO BE CONSIDERED FOR THIS POSITION.
Responsibilities:
This position encompasses in-depth system administration and technical project management responsibilities including design review, implementation, and maintenance support for security systems.
The incumbent will:
- Be responsible for ensuring security systems and infrastructure are properly configured, supported, and maintained in accordance with established MTA all-agency guidelines.
- Represent NYCT Department of Security at both technical and policy level meetings with internal departments, other MTA agencies, law enforcement and contractors.
- Manage multiple assignments with fluctuating priorities and definitive timeline.
- Interpret design drawings package, technical documentation and specifications is a must.
- Perform problem resolution of current security systems and hands on installation, upgrade and testing of vendor supplied equipment during the acceptance process.
- Liaise with various support and material vendors, in-house maintenance groups and user departments and provide technical support.
- Maintain digital evidence management systems to preserve, organize, and secure electronic media during retention period for chain of custody.
- Liaise with NYPD to review, process and organize requests for video.
- Review electronic media for incidents occurring on NYCT property or as needed.
- Maintain video retrieval information case database,
- Partner with Security Command Center on video request process.
- Review Genetec Case Management to ensure video upload/case accuracy.
- Troubleshoot deployable cameras returned from field to determine cause of operational fault.
- Maintain confidentiality of highly sensitive information.
Education and Experience:
Computer Associate I-III:
- A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi-tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
- A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
- A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or
- A satisfactory combination of education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above.
Desired Skills:
- Familiar with NYCT business operation and capital program design/implementation process.
- Principle understanding of security system integration (PSIM API/SDK integration methods and terminologies).
- Understanding of basic construction principles, procurement, and contract management.
- Experience with security systems such as Genetec, Lenel OnGuard and its supporting infrastructure.
- Experience working with security operations and deployment of security resources.
- Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
- Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.
- Proficiency in the use of Microsoft Office 365 applications.
- Strong computer skills.
- Excellent organizational skills, reporting, detailed oriented.
- Strong time management skills and ability to manage assignments.
- Strong oral and written communications skills.
- Strong analytical skills.
