JOB DESCRIPTION
Your Role
The Credentialing Operations team manages the oversight of all credentialing functions related to transactional processing, quality assurance and regulatory compliance. The Operations Specialist, Associate will report to the Credentialing Senior Manager. In this role you will lead as a subject matter expert in all relevant credentialing processes and procedures.
Your Work
In this role, you will:
- Act as subject matter expert and review operational workflows, identifying problems and acting as a SME to inform improvements, modifications, and enhancements
- Responsible for audit file building and 1 st and 2 nd pass peer review for regulatory/accrediting audit surveys
- Review systems and applications and recommend system edits/changes as needed
- Notify appropriate department mangers about issues and problems in operational workflow requiring immediate attention
- Stay current with knowledge of policies and procedures and NCQA, DHCS, DMHC and all other accrediting and regulatory credentialing and recredentialing standards
- Responsible for oversight of inventory management and ensuring compliance and audit readiness for professional practitioners and Health Delivery Organizations/Facilities
- Audit initial credentialing and recredentialing files according to established policies and procedures
- Coordinate and communicate quality and credentialing insights and issues with third-party support vendors
- Input accurate audit results into shared drive and relevant credentialing databases
- Identify areas of opportunities for process improvements to increase overall department quality output
- Maintain a high level of productivity and efficient when completing the audit process
QUALIFICATIONS
Your Knowledge and Experience
- Requires a bachelor’s degree or equivalent experience
- 0-2 years of prior relevant experience
- Required experience in a production or inventory driven environment with a focus on operations, state and federal regulations, industry standards and/or quality concepts
- Knowledge of credentialing requirements, process, and procedure by health plan preferred
- Desired analytical skills and experience identifying and resolving workflow and system problems Required written, verbal and interpersonal communication skills to present clear, concise and accurate information
Pay Range:
The pay range for this role is: $ 26.20 to $ 36.68 for California.
Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
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ABOUT THE TEAM
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.
Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California’s top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!
Our Values:
- Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
- Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
Our Workplace Model:
Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.
Two ways of working: Hybrid (our default) and office
- Hybrid – In a business unit approved office a few times per year to 3 days per week, on average
- Office – In a business unit approved office 4+ days a week, on average. If the role you’re applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
