Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
At Optum Care Risk Operations, our Provider Data Operations team is dedicated to streamlining provider demographic and network data processes. Our goal is to ensure the highest standards of accuracy, efficiency, and compliance within OCSP Facets and our downstream platforms and systems. We operate in a dynamic environment, collaborating with multiple markets and payors to maintain a robust provider data network with effective governance and controls.
We are seeking a dedicated and detail-oriented Sr Business Process Analyst to join our team. This individual will play a crucial role in monitoring and tracking initiatives, ensuring adherence to change management protocols, and collaborating across teams to enhance our reporting and governance frameworks. The ideal candidate will be proficient at building comprehensive status updates and presentations, identifying gaps in reporting, and developing controls to maintain data integrity.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Monitor and track ongoing initiatives within Provider Data Operations, ensuring timely progress and adherence to established timelines
- Ensure compliance with change management protocols for all initiatives, facilitating smooth transitions and minimal disruption
- Collaborate with cross-functional teams to gather information, provide updates, and drive initiatives to successful completion
- Develop and present status updates, summarizing objectives, progress, challenges, and next steps to various stakeholders
- Identify gaps in current reporting and governance practices and recommend solutions to enhance data accuracy and compliance
- Build and implement robust controls and reporting mechanisms, ensuring accountable owners are identified and trained for maintaining these systems
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 2+ years of experience in healthcare data operations, provider data management, or a related area
- 2+ years of experience in change management, project tracking, and/or data governance
- 2+ years of experience in process development or refinement
- 2+ years of experience in gathering or writing requirements to build operational reports
- 1+ years of experience creating and presenting to varying levels of leadership
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook,)
- Ability to support CST standard business hours
Preferred Qualifications:
- Certification in project management or change management
- Experience working with healthcare insurance risk and delegation arrangements
- Facets experience
- Lean or six sigma
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
