Responsibilities: Joe V's Smart Shop, the small Store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Come partner with us and combine your great customer service skills with our promise of 'lowest price, highest quality product.'
As a Joe V's Front End Lead, you'll ensure accurate, efficient day-to-day operations and a constant workflow on the Front End, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service.
We are looking for:
- ability to lead a team, or related experience
- advanced customer service skills
What is the work?
Store Lead Operations:
- Applies experience and knowledge to support the Store and Department in Manager's absence
- Leads a team in efficient day-to-day operations and a constant workflow
- Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
- Ensures compliance with company, Store, and department policies and procedures
- Assists in all technical areas such as scanning, as needed
- Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
- Troubleshoots / reports equipment issues
- Ensures adequate levels of product and supplies for day-to-day operations (e.g., cash handling / Business Center forms, supplies)
- Performs Department and cross-functional duties as needed
Compliance / Food Safety / Sanitation:
- Ensures compliance with federal and state regulations and Store and department standard operating procedures
- Cleans / sanitizes department and work areas, sales floor, display cases, prep areas, and equipment
- Complies with all requirements, guidelines, and procedures (e.g., MSB, other governing policies)
- Complies with company security and confidentiality guidelines
- Performs overrides at registers and Business Center following guidelines and policies
- Ensures Cash Control and Business Partners follow SOPs, training, and regulations
- Ensures Money Service Business (MSB) compliance records are accurate, up to date, and stored and rotated correctly
- Ensures daily and weekly Store, Business Center paperwork records are stored and rotated correctly
- Ensures Lotto inventory is performed quarterly, and Lotto machine is filled and functioning
Customer Service / Cash Handling:
- Role models / fosters excellent customer service
- Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
- Engages with customers; directs customer traffic as needed
- Stocks / merchandises products effectively to engage customers
Cash Handling:
- Prepares / reconciles tills and cash machines and researches / resolves variances
- Prepares / verifies / checks / maintains all business transactions; researches / resolves business transaction variances; tracks / maintains records of all variances; communicates to Front End Manager
- Performs all approved Business Center transactions; handles exchanges and refunds
- Documents daily paperwork and register readings
What is your background?
- Minimum age 18 (mandatory)
- 6+ months of related experience
- Experience working in a fast-paced, high-volume environment
- Completion of required job skills training, compliance-related training, and division orientation
Do you have what it takes to be a fit as a Joe V's Front End Lead?
- Strong working knowledge of assigned department(s) or area(s)
- Understanding of basic financial workings of assigned department, and how to drive profitability
- Advanced customer service skills
- Strong verbal / written communication and interpersonal skills
- Conflict resolution and influencing skills
- PC skills
- Ability to provide feedback on department procedures
- Ability to be flexible in adjusting priorities
- Ability to manage multiple priorities and shift focus between tasks
- Ability to work a flexible schedule
- Proficiency in Scanner and Business Center duties and skills
Can you...
- Function in a fast paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Safely maneuver around moving mechanical parts
- Constantly* stand, reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, and use fine motor movements
- Occasionally be exposed to wet (non-weather) conditions, ambient temperature, and loud noise
- Demonstrate the ability to lift 35 lbs, and manage in excess of 35 lbs**
- While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
08-2023
