About Us
HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Overview
The Regional Director of Revenue Management leads the development, implementation and measurement of all Revenue Management personnel and activities ensuring execution of the reservations sales process, adherence to company and brand policies, and development of strategies that optimize revenue capture from all revenue channels. Optimizes room revenue through the monitoring of transient and group pricing and providing recommendations to Regional Revenue teams. Analyzes reports to identify trends and future demand to periods and guide hotels in establishing their strategies. Travel to properties across the US and work across eastern and pacific time zones as needed This role will require frequent travel up to 50% of the time.
Responsibilities
- Leads Revenue Management Teams to ensure RevPAR Optimization by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix of group, transient and other revenue streams.
- Works with Revenue Management Leaders to ensure Hotel teams are set up for success by setting clear strategies and tracking compliance.
- Lead for independent hotels systems implementation, set up and execution of strategies.
- Set reporting standards for all hotels across the major independent systems.
- Sets strict pricing protocols for each hotel, including LEAD Rapid Response parameters.
- Provides brand-specific system expertise, guidance, and training.
- Provides HEI system expertise, guidance, and training.
- Offers backup property DORM coverage through sick/vacation time and continuity through turnover
- Participates in weekly meetings to provide support and training for local property revenue leaders and ensures compliance with HEI strategies.
- Ensures alignment with ownership, often educating asset managers on our systems and strategies.
- Works with other Senior Revenue Management Leaders to implement new company wide initiatives.
- Provides oversight in hotel budgeting and business planning for the rooms and food and beverage departments.
- Works with the General Managers, Sales and Revenue Leaders to establish and track performance to key strategic plans.
- Ensures Forecasts are submitted and validated by established due dates and in line with HEI and Owner guidance; against most recent strategies, trends and pricing protocols.
- Must meet quarterly balance sheet score standards as provided by supervisor.
- Performs any other job related duties as assigned.
Travel to properties across the US and work across eastern and pacific time zones as needed This role will require frequent travel up to 50% of the time.
Qualifications
- Bachelor's Degree in Hotel Administration, Business, Marketing, Finance or relevant field of work preferred.
- A minimum of 7 years of revenue management experience preferred.
- Previous Director of Revenue experience in independent brands with extensive knowledge of SynXis and Windsurfer CRS, IDeaS or Duetto RMS, Opera or StayNTouch PMS.
Knowledge, Skills and Abilities
- Strong analytical skills, ability to identify relevant data and use it to draw inferences with reference to impact hotel revenues.
- Extensive knowledge of hotel positioning across multiple markets, types of hotels and different brand systems.
- Excellent communication and interpersonal skills, command of the written language both written and verbal.
- Self-driven with a high level of attention to detail and ability to work on own.
- Ability to lead and/or develop and work alongside Directors of Revenues with varying levels of experience.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
